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  • Trouble Converting GIF's images into lense studio (Please help)
    • Blakeb056
    • August 11, 2018 02:44
    2 comments
  • How can I attach Sprite Objects to the corner of the screen?
    • Nilgiri Social
    • August 11, 2018 11:21
    • Edited
    1 comment
  • Any Indian developers/studios working on creating lenses?
    • Nilgiri Social
    • August 11, 2018 05:45
    2 comments
  • Context Cards
    • tcordero
    • August 09, 2018 00:25
    1 comment
  • Draw path and have 3D object follow path
    • Topher Welsh
    • August 08, 2018 17:18
    1 comment
  • Date and time
    • Ivona
    • August 06, 2018 23:28
    1 comment
  • Better teeth whitening?
    • SammyGDrake
    • August 02, 2018 15:36
    3 comments
  • My Lenses "Scans"
    • Ryan McCrone
    • August 03, 2018 15:39
    2 comments
  • Post Effect and Face Retouching on Camera Texture Sprite Layer
    • Will Beardmore
    • August 02, 2018 16:35
    2 comments
  • Animated textures on 3d models?
    • SammyGDrake
    • August 02, 2018 15:39
    2 comments
  • AR lens ad but using the bitmoji.
    • Maddalenajack
    • August 01, 2018 08:13
    4 comments
  • Different Lens for each camera.
    • Hello Hi
    • August 01, 2018 22:07
    1 comment
  • Good Hair Workflows
    • Tom MD
    • August 01, 2018 15:45
    3 comments
  • Get position pupil/iris? (Eyetracking)
    • Simon Kissing
    • July 31, 2018 16:04
    3 comments
  • 3D Transparency?
    • Gavin Greenwalt
    • May 03, 2018 00:29
    • Edited
    3 comments
  • Is it possible to trigger animations on different objects by approaching them separately?
    • Marek
    • July 25, 2018 15:53
    2 comments
  • Lens Analytics
    • Mackenzie Paschke
    • July 31, 2018 18:48
    1 comment
  • Create lens that appears in custom GPS location...
    • Adam
    • July 31, 2018 01:28
    1 comment
  • Displaying polygons of a model in lens
    • Aram Barnett
    • July 30, 2018 18:06
    1 comment
  • Adding a facemask with the original face - over another facemask
    • Dweeh
    • July 25, 2018 19:55
    2 comments
  • Joy Bangla
    • Deep News24
    • July 30, 2018 23:36
    0 comments
  • Glow material?
    • Boris Josz
    • July 27, 2018 09:40
    2 comments
  • Preview not showing my parameters changes
    • Nasser
    • July 25, 2018 08:28
    1 comment
  • Lens Studio 1.6.2 won't open
    • Nicolas
    • July 24, 2018 17:36
    4 comments
  • Geoblocking
    • Kashcorp
    • July 23, 2018 14:22
    3 comments
  • Upload Unity Files Into Lens
    • Aram Barnett
    • July 23, 2018 14:32
    1 comment
  • Creating rain mixed with a 2D gif animation.
    • Topher Welsh
    • June 09, 2018 21:53
    2 comments
  • Rejected for copyright violation: Have copyrightholders permission
    • Phill
    • July 18, 2018 04:57
    3 comments
  • Giving a filter or lens to a client(third party)
    • JD
    • May 10, 2018 11:34
    4 comments
  • Cannot locate object in spae
    • worldharmony
    • July 16, 2018 20:39
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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