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  • How to Stop Looping Face Animation?
    • CyreneQ
    • August 05, 2018 04:18
    6 comments
  • Help needed with Lens Studio
    • Rastamouse88
    • September 24, 2018 20:53
    1 comment
  • where do I find the "skeleton" component?
    • eL Be
    • September 21, 2018 06:57
    1 comment
  • dinosaurs
    • Sss937556e
    • September 21, 2018 00:59
    1 comment
  • Missing Community Lens Carousel
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    • September 14, 2018 19:39
    1 comment
  • Profile Picture
    • Bader Almutairi
    • September 20, 2018 04:01
    2 comments
  • How do I get rid of mesh builder on selfie lens but keep on rear lens?
    • Colin Tucker
    • September 12, 2018 17:23
    3 comments
  • password
    • azmansama
    • September 09, 2018 07:23
    1 comment
  • Password
    • azmansama
    • September 09, 2018 07:27
    1 comment
  • Crash
    • Calvin Wayne
    • September 08, 2018 01:43
    1 comment
  • I used the tutorial on how to combine world and face lenses. Bug
    • Evan Bell
    • September 05, 2018 20:39
    1 comment
  • Can't sign into my lenses dashboard
    • tyleeseeuh
    • September 03, 2018 01:14
    3 comments
  • Blank windows when opening Lens Studio
    • Dimas
    • September 02, 2018 00:40
    1 comment
  • LENS STUDIO CRASHED
    • K. N .Z
    • September 01, 2018 06:52
    1 comment
  • Flash of missing texture when chaining cameras on older devices
    • John Salter
    • August 29, 2018 19:23
    2 comments
  • Display Sprite/ Billboard but do not record it.
    • Zafan
    • August 31, 2018 14:35
    1 comment
  • Access to Face Mask Grid and Opacity Textures
    • Tom MD
    • August 29, 2018 16:52
    2 comments
  • How to create a snappable?
    • Happyredkingcrab
    • August 25, 2018 09:59
    1 comment
  • Snap lens
    • Sonny Paleka
    • August 20, 2018 19:04
    1 comment
  • Can I keep the size aspect ratio between a Face Inset and a Billboard?
    • Dweeh
    • August 21, 2018 18:18
    1 comment
  • My lenses down?
    • Nilgiri Social
    • August 24, 2018 12:07
    2 comments
  • Add a background behind the user's face
    • cristian garzena
    • August 15, 2018 23:18
    4 comments
  • Shoppable AR
    • Deb Catalano
    • May 01, 2018 20:02
    4 comments
  • The analytics for our lens aren't updating ?
    • Jonathan Jennings
    • August 21, 2018 22:29
    2 comments
  • Particles behind body
    • Dreyes2
    • August 08, 2018 02:45
    4 comments
  • project was not opened!
    • Duaa A.Redha
    • August 17, 2018 10:01
    1 comment
  • [BUG] Submission "Edit Preview" not working
    • Michael Highland
    • August 13, 2018 23:42
    1 comment
  • Locking Y and X Rotation when locked to position of face?
    • Topher Welsh
    • August 13, 2018 16:28
    1 comment
  • How can I make the eyes behind one big Cyclope eye inset disappear?
    • Jorian
    • August 12, 2018 22:17
    • Edited
    1 comment
  • My lenses started being rejected suddenly with no good reason
    • Marek
    • August 01, 2018 18:37
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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