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Show no status All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • problem with distorted lip mask
    • eL Be
    • June 19, 2018 12:41
    4 comments
  • How to match different facial structures?
    • Moses Saintfleur
    • June 18, 2018 20:10
    1 comment
  • How do you get a better track of the neck?
    • Moses Saintfleur
    • June 18, 2018 20:08
    1 comment
  • Lens error, but none seen in log
    • Stephen Krichten
    • June 18, 2018 15:38
    9 comments
  • Combining world and face lenses (bug) [Fixed]
    • Faye Allen
    • June 18, 2018 15:18
    • Edited
    1 comment
  • Update being in review for too long
    • Jimmi Coutard
    • June 18, 2018 10:56
    6 comments
  • Tap to switch/toggle between two face masks
    • Kelsey
    • June 18, 2018 00:43
    4 comments
  • Lenses Stuck on "in review"
    • Tom MD
    • June 17, 2018 08:57
    • Edited
    1 comment
  • 3D Head Object - Hair
    • Isaacsanchez321
    • June 17, 2018 02:44
    1 comment
  • Freeze Frame Zoom Trigger with Face Gesture
    • CyreneQ
    • June 17, 2018 02:42
    1 comment
  • I can't get it to download the program!
    • haia.alkh
    • June 16, 2018 14:32
    2 comments
  • Hey guys .. i wanna make a lens but the sprites move around like 360 and i wanna stick on the screen but idk how ... anyone could help...??
    • محمد المزيعل
    • June 16, 2018 01:46
    2 comments
  • Trying to get a 2d animation to start on tap
    • Ryan McCrone
    • June 15, 2018 18:37
    1 comment
  • Important Question for Lens submission
    • eL Be
    • June 15, 2018 11:38
    4 comments
  • What´s the cost (Size) of Elements
    • eL Be
    • June 15, 2018 07:57
    2 comments
  • gender detection for custom lenses in snapchat
    • eL Be
    • June 15, 2018 06:44
    3 comments
  • Lens rejected after being up over a month
    • Benjamin Sacks
    • June 15, 2018 02:29
    2 comments
  • Lens Studio Twitch Stream - Friday (6/15) at 4pm PST
    • Travis Chen
    • June 16, 2018 02:27
    • Edited
    5 comments
  • Script properties
    • Stephen Krichten
    • June 14, 2018 14:41
    1 comment
  • Particle question
    • Karl Richter
    • June 13, 2018 22:21
    3 comments
  • Download an existing filter
    • Adrienne K
    • June 13, 2018 22:02
    4 comments
  • Copyright rejection, but we are the marketing agency for the copyrighted brand
    • Colin Tucker
    • June 12, 2018 11:20
    7 comments
  • Audio Play Buffer Time
    • Karen Singer
    • June 12, 2018 00:19
    1 comment
  • Disabling Zoom
    • Brandon / Apoc
    • June 11, 2018 21:39
    1 comment
  • Creating rain mixed with a 2D gif animation.
    • Topher Welsh
    • June 09, 2018 21:53
    2 comments
  • Not working
    • Bayader
    • June 09, 2018 03:14
    1 comment
  • Hands ?!
    • Calvin Wayne
    • June 09, 2018 01:52
    1 comment
  • Making sure no one can see my Lens
    • Karen Singer
    • June 08, 2018 16:58
    1 comment
  • Icon disappeared and won't update
    • Stephen Krichten
    • June 08, 2018 15:43
    2 comments
  • Lens rejected
    • Takinours
    • June 08, 2018 13:53
    • Edited
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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