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  • Issue Exporting C4D Character Animation with Spline IK and Wrap
    • Dan Allen
    • July 12, 2018 05:19
    4 comments
  • Sprite alignment issue
    • Robin Delaporte
    • July 11, 2018 12:36
    2 comments
  • Attach 3D object to face with 'Head Binding' whilst using 'Face Inset'
    • sam
    • July 11, 2018 10:15
    3 comments
  • Custom environment map
    • Bram van de Ven
    • July 07, 2018 08:47
    5 comments
  • Getting featured on the Snapchat carousel
    • Andrew Gray
    • July 05, 2018 17:03
    2 comments
  • Face Mask Opacity Texture feature not working as expected
    • Zach Thomas
    • July 04, 2018 18:06
    • Edited
    2 comments
  • Using my lens as a geolocated filter.
    • Lucy Beard
    • July 04, 2018 16:06
    • Edited
    1 comment
  • Wrong Aligning of custom Particles in orthographic view
    • eL Be
    • July 04, 2018 08:28
    1 comment
  • [Potential Bug] Computer shuts down when in sleep mode with Lens Studio running
    • Nick Sandison
    • June 30, 2018 23:44
    1 comment
  • Can I Add a Face Mask to a Face Inset?
    • Tim Kray
    • June 30, 2018 01:17
    3 comments
  • Alpha/Occluder Error in PBR Material
    • eL Be
    • June 28, 2018 09:00
    • Edited
    8 comments
  • Would like to trigger a face mask on open mouth
    • Oded Shein
    • June 27, 2018 11:50
    2 comments
  • DragSelect in Face Stretch?
    • Dweeh
    • June 27, 2018 10:07
    1 comment
  • Cutout sprite isn’t movable by user in the area that I started it in?
    • carcar999
    • June 26, 2018 19:23
    1 comment
  • Is it possible to download an image using a web request in Lens Studio ?
    • Jonathan Jennings
    • June 26, 2018 19:21
    3 comments
  • Whats the Difference between the default UV Textures in Lens Studio?
    • eL Be
    • June 26, 2018 09:02
    2 comments
  • DC Super Heroes Competition Enter Now!
    • Natasha Weinstein
    • June 25, 2018 23:37
    2 comments
  • GIF low quality
    • Jesse Torres
    • June 25, 2018 21:37
    1 comment
  • My Time and Date Object! Support for 12 hour and 24 hour format. Simple way to add time/date to your project.
    • Brandon / Apoc
    • June 25, 2018 05:14
    • Edited
    3 comments
  • Error uploading
    • Alexander Rumsa
    • June 23, 2018 18:30
    1 comment
  • reflective facemask texture ?
    • eL Be
    • June 23, 2018 09:37
    2 comments
  • Delete Lenses From My Lenses
    • Hello Hi
    • June 22, 2018 15:15
    1 comment
  • Lens Dashboard not updating analytics
    • Karen Singer
    • June 22, 2018 02:16
    3 comments
  • Import of an fbx file only generates a single numbered Resource
    • No Google
    • June 21, 2018 17:47
    1 comment
  • Add teeth to my Lens
    • Jimmi Coutard
    • June 21, 2018 13:35
    1 comment
  • Can I anchor a face tracker to a mesh?
    • Tim Kray
    • June 20, 2018 21:31
    2 comments
  • Facial tracking accuracy
    • eL Be
    • June 20, 2018 16:29
    • Edited
    2 comments
  • Lens Studio 1.6.2 Update - Introducing the Team Celebrate Template!
    • Travis Chen
    • June 20, 2018 05:47
    • Edited
    5 comments
  • FPS
    • Karl Richter
    • June 19, 2018 20:56
    3 comments
  • Previously On: The Lens Studio Twitch Stream!
    • Travis Chen
    • March 03, 2019 06:40
    • Edited
    6 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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