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  • How to Move 2D picture without scaling the size? How to do Hand Recognition?
    • Vincent Cheng
    • November 12, 2018 09:28
    4 comments
  • Webview inside a lens
    • Daniel Manchev
    • November 20, 2018 08:09
    1 comment
  • Copyright rejection, but we are the marketing agency for the copyrighted brand
    • Colin Tucker
    • June 12, 2018 11:20
    7 comments
  • I need help They told me that they are copyright, but I designed it for the concerned party and this picture is proof and they can communicate with it.
    • Asmaa
    • November 20, 2018 00:15
    3 comments
  • Snapchat Lens Rejected
    • Raunaq SS.
    • November 17, 2018 15:26
    1 comment
  • Lens Studio crash
    • سعد الفيلكاوي
    • November 17, 2018 15:25
    1 comment
  • How to get Lens studio to work with Cam Link Software
    • Twittlescos
    • November 15, 2018 21:35
    1 comment
  • How to find a specific lens?
    • Ani Oakley
    • October 25, 2018 00:42
    1 comment
  • Creating a Lens for iPhone X
    • Chris Casale
    • November 14, 2018 16:22
    3 comments
  • Help! Replicating this Distort Lens 🙏
    • SHAUNPENDY
    • November 16, 2018 21:57
    • Edited
    4 comments
  • Problems importing DEFORMER animation from Cinema 4d
    • Simon Ramsey
    • February 01, 2018 18:54
    • Edited
    10 comments
  • my pairing isn't working with snapcode
    • hrg1
    • November 11, 2018 22:47
    2 comments
  • Keep My Lenses Private
    • Mohammed Alumairi
    • November 06, 2018 15:47
    3 comments
  • 2D Animation: Importing PNG Sequence for best quality
    • Chris Casale
    • November 07, 2018 21:02
    3 comments
  • RAM Displays as 0.00 in settings
    • Chris
    • November 09, 2018 15:14
    1 comment
  • Keeping a 3D static object to-scale?
    • Robert Leyland
    • November 02, 2018 17:41
    • Edited
    5 comments
  • 2D anchoring
    • ashley fletcher
    • October 25, 2018 16:33
    3 comments
  • Display "shop now" on lens and direct to my website
    • Carriecarryon8
    • November 01, 2018 14:19
    3 comments
  • I tried a feature which morph my and my partners face and the result was our future baby. How can I try it again?
    • Salam Salam
    • November 07, 2018 04:11
    1 comment
  • Blender 3D Animation Export and Import Help
    • CyreneQ
    • December 15, 2017 18:29
    13 comments
  • Multiple templates
    • Teaspoonasaurous
    • October 23, 2018 12:09
    1 comment
  • Video texture Lens Invalid
    • Bram van de Ven
    • October 28, 2018 10:42
    8 comments
  • How do I save a lens without publishing it?
    • xx.elsan9
    • November 03, 2018 07:01
    1 comment
  • Oops! Something went wrong while displaying this page! I Can't upload my Lens I'm working on.
    • bookworm_s7
    • October 30, 2018 23:55
    1 comment
  • Can we use Segmentation (Portrait Shoulder) to preview t-shirts?
    • Shariq
    • October 28, 2018 21:52
    5 comments
  • Best video format/codec for textures?
    • Wyoder
    • October 22, 2018 15:56
    • Edited
    1 comment
  • When can we get the Cat Lense Template?
    • meowchickenfish
    • October 25, 2018 05:05
    1 comment
  • Detect Portrait or Landscape
    • One More Admin
    • October 17, 2018 15:59
    2 comments
  • Introducing Snap Camera! Featured
    • Kaitlyn Benitez-Strine
    • October 26, 2018 18:49
    1 comment
  • Marker w/ Snapcode, can you use an animated gif instead of 3d models?
    • Colin Tucker
    • October 23, 2018 16:13
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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