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  • Adding object to lens built with Face Particles Template
    • Andrew Gooss
    • December 07, 2018 15:42
    1 comment
  • Countdown in a lens?
    • Zachery Grew
    • May 16, 2018 01:11
    8 comments
  • 3d object particles coming out of mouth on [Mouth Open]
    • Topher Welsh
    • July 22, 2018 01:42
    11 comments
  • Request: Crawling Tarantula
    • Lucas
    • December 07, 2018 20:33
    0 comments
  • Scan a card then visualice the lens
    • jaimeclaure
    • December 05, 2018 17:05
    1 comment
  • Using the same project to publish a community lens and a sponsored lens
    • Darren Walls
    • December 04, 2018 05:02
    2 comments
  • video import - get resolution error even at a multiple of 16
    • Image Fatale
    • November 19, 2018 21:28
    11 comments
  • Glow around a face effect
    • Mike G.
    • November 26, 2018 21:34
    3 comments
  • mac: importing obj and fbx models - textures not recognized
    • Image Fatale
    • November 22, 2018 21:01
    3 comments
  • User Input photo
    • Vincent Cheng
    • December 02, 2018 15:35
    3 comments
  • Bug? Cannot get tracking on rear camera to work when switching from front camera.
    • Mike G.
    • November 28, 2018 22:15
    2 comments
  • Creator avatar > Possible to use our own visual as creator avatar ?
    • benoit
    • November 27, 2018 10:26
    3 comments
  • Custom Draw Order (i.e. Ignore Z-Depth)?
    • Donovan
    • December 01, 2018 02:36
    • Edited
    2 comments
  • Are there any examples that can help me build a snowball fight game?
    • scott
    • December 03, 2018 19:12
    0 comments
  • importing gifs from gifphy
    • zahrabbas
    • November 29, 2018 18:33
    1 comment
  • I can't open My Lenses
    • Joury
    • December 01, 2018 06:44
    1 comment
  • My Lenses
    • evrythingxo
    • January 17, 2018 22:24
    5 comments
  • "Update from Source" Closes Floating Resources Panel?
    • Donovan
    • November 30, 2018 19:59
    • Edited
    2 comments
  • BUG: Find Usage Doesn't Work With Prefabs
    • Donovan
    • November 26, 2018 23:30
    1 comment
  • Duplicate Naming Gives Nonsensical Increments?
    • Donovan
    • November 30, 2018 18:35
    • Edited
    2 comments
  • BUG: Cannot Drag & Drop Material into Material Slot if No Existing Material
    • Donovan
    • November 21, 2018 20:44
    2 comments
  • BUG: Shift + Click Multiple Selection in Resources Panel Icon View Deselects Immediately
    • Donovan
    • November 22, 2018 01:35
    1 comment
  • Lens Rejected?
    • SJS1905
    • November 23, 2018 19:05
    5 comments
  • Every time I import an FBX the materials are appearing as purple
    • Jason Bramsden
    • November 28, 2018 13:57
    1 comment
  • Mac or PC
    • tyleeseeuh
    • November 27, 2018 23:08
    1 comment
  • You GPU is not supported
    • mrgreekyle
    • November 27, 2018 05:33
    1 comment
  • Delete lenses from My Lenses
    • Patrick Henry Vlogs
    • February 16, 2018 19:59
    2 comments
  • How to Instantiate a Second Copy of Model?
    • Donovan
    • November 22, 2018 02:48
    • Edited
    1 comment
  • Filter support
    • James
    • November 21, 2018 10:01
    1 comment
  • Snapchat Lens Camera Getting Started / Livestream Test
    • ChrisEditing
    • November 24, 2018 22:16
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

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Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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