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  • Create lens that appears in custom GPS location...
    • Adam
    • July 31, 2018 01:28
    1 comment
  • Joy Bangla
    • Deep News24
    • July 30, 2018 23:36
    0 comments
  • Displaying polygons of a model in lens
    • Aram Barnett
    • July 30, 2018 18:06
    1 comment
  • Glow material?
    • Boris Josz
    • July 27, 2018 09:40
    2 comments
  • Adding a facemask with the original face - over another facemask
    • Dweeh
    • July 25, 2018 19:55
    2 comments
  • Is it possible to trigger animations on different objects by approaching them separately?
    • Marek
    • July 25, 2018 15:53
    2 comments
  • Preview not showing my parameters changes
    • Nasser
    • July 25, 2018 08:28
    1 comment
  • Lens Studio 1.6.2 won't open
    • Nicolas
    • July 24, 2018 17:36
    4 comments
  • Map 360 jpg to inside of Sphere
    • Mosco
    • July 24, 2018 04:40
    • Edited
    4 comments
  • Upload Unity Files Into Lens
    • Aram Barnett
    • July 23, 2018 14:32
    1 comment
  • Geoblocking
    • Kashcorp
    • July 23, 2018 14:22
    3 comments
  • 3d object particles coming out of mouth on [Mouth Open]
    • Topher Welsh
    • July 22, 2018 01:42
    11 comments
  • Rejected for copyright violation: Have copyrightholders permission
    • Phill
    • July 18, 2018 04:57
    3 comments
  • Approval Timing
    • Sarah Fil
    • July 17, 2018 17:37
    1 comment
  • Cannot locate object in spae
    • worldharmony
    • July 16, 2018 20:39
    1 comment
  • LS running slowly
    • Michael Trussler
    • July 16, 2018 15:35
    7 comments
  • Big Eyes and Mouth Filter
    • Andreia Coutinho
    • July 16, 2018 14:27
    2 comments
  • Exclude 3d objects from effects
    • Fafan Atm
    • July 15, 2018 13:34
    3 comments
  • Camera Texture, distortion issue?
    • weston.mitchell
    • July 13, 2018 17:26
    1 comment
  • [Tutorial] how to create a pixelated lens
    • Robin Delaporte
    • July 13, 2018 08:57
    2 comments
  • Issue Exporting C4D Character Animation with Spline IK and Wrap
    • Dan Allen
    • July 12, 2018 05:19
    4 comments
  • Sprite alignment issue
    • Robin Delaporte
    • July 11, 2018 12:36
    2 comments
  • Attach 3D object to face with 'Head Binding' whilst using 'Face Inset'
    • sam
    • July 11, 2018 10:15
    3 comments
  • Custom environment map
    • Bram van de Ven
    • July 07, 2018 08:47
    5 comments
  • Getting featured on the Snapchat carousel
    • Andrew Gray
    • July 05, 2018 17:03
    2 comments
  • Face Mask Opacity Texture feature not working as expected
    • Zach Thomas
    • July 04, 2018 18:06
    • Edited
    2 comments
  • Using my lens as a geolocated filter.
    • Lucy Beard
    • July 04, 2018 16:06
    • Edited
    1 comment
  • Wrong Aligning of custom Particles in orthographic view
    • eL Be
    • July 04, 2018 08:28
    1 comment
  • [Potential Bug] Computer shuts down when in sleep mode with Lens Studio running
    • Nick Sandison
    • June 30, 2018 23:44
    1 comment
  • Can I Add a Face Mask to a Face Inset?
    • Tim Kray
    • June 30, 2018 01:17
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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