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  • Looking for creators to create a new Lens
    • Almira Tursyn
    • May 10, 2018 11:57
    6 comments
  • Portal lenses- user isn’t moving
    • Atom
    • October 15, 2021 17:38
    • Edited
    3 comments
  • [Tutorial] How to Create Different Capture and Live Target
    • uaepro
    • March 30, 2020 18:26
    • Edited
    5 comments
  • SNAP CAMERA AND MICROSOFT TEAMS HELP!
    • nicksbecc
    • March 31, 2020 15:17
    28 comments
  • How do I make a fisheye lens effect
    • dr_jefff
    • April 07, 2021 19:54
    6 comments
  • Allow audio to only play in recording playback
    • Drew Wiskus
    • November 11, 2020 21:11
    6 comments
  • Passionate and Enthusiastic Designer
    • شيلات شمالي مطنوخ
    • August 21, 2021 23:27
    1 comment
  • Camera Resolution always reverts to 720p
    • ROAM
    • February 18, 2022 11:43
    0 comments
  • Why does Marker Tracking ask for height of the image marker?
    • Josh Martow
    • February 18, 2022 03:57
    0 comments
  • export the lens
    • B.ilk6
    • February 15, 2022 21:31
    • Edited
    0 comments
  • losing subscribers.
    • mikeymike85
    • February 14, 2022 23:17
    2 comments
  • need suggestion..
    • zaeshrma
    • February 11, 2022 13:10
    1 comment
  • Collision Triggered Spawn
    • Dibyendu Saha
    • February 17, 2022 12:20
    0 comments
  • Audience is not showing
    • deepakdeeps12
    • February 17, 2022 07:02
    • Edited
    0 comments
  • Why MY Laptop Battery Drains suddenly?
    • Salman Ahmad
    • February 12, 2022 10:29
    0 comments
  • Color Correction
    • martin20009
    • February 12, 2022 15:57
    • Edited
    5 comments
  • A lens that makes everything black and white
    • Cydia_raed70
    • August 31, 2021 09:28
    2 comments
  • lens not available in your region at this time
    • kevinhabich
    • February 08, 2022 10:07
    7 comments
  • Lens Studio Community App?
    • jasnoor.harry
    • June 23, 2021 20:27
    7 comments
  • 3D - Blender: Bone Constraint Limit Rotation
    • ItzJustSamu
    • February 10, 2022 03:48
    2 comments
  • Text Component not showing in SnapCam desktop
    • Daniel
    • February 11, 2022 03:28
    1 comment
  • ملفي التعريفي العام
    • tamim-ta18788
    • February 14, 2022 22:42
    0 comments
  • ملفي التعريفي العام
    • tamim-ta18788
    • February 14, 2022 22:40
    0 comments
  • Post Effect on Segmentation body, not background image/video
    • Brian Sadler
    • November 10, 2021 19:30
    2 comments
  • Action when Face tracking loses it track
    • TheSpikenstein
    • October 12, 2020 20:35
    4 comments
  • transparent hand
    • Paul Eppner
    • February 13, 2022 20:39
    1 comment
  • World Mesh template - Hiding the original 3D Model?
    • Ines Hilz
    • February 14, 2022 10:49
    • Edited
    1 comment
  • Snapchat Asset Library Access
    • Moonsugar999
    • February 12, 2022 19:22
    0 comments
  • Convert ML Model using tf2onnx
    • Marko Gulan
    • February 14, 2022 14:35
    0 comments
  • Congratulations to our friend @Emiliusvgs
    • abdullah
    • February 08, 2022 18:32
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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