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  • Mapping a face inset to a 3d Object
    • Duncan
    • December 06, 2018 09:07
    1 comment
  • image detection issue
    • Miguel Saldana
    • January 04, 2019 18:20
    • Edited
    1 comment
  • Project Saving Glitch
    • da.rch
    • January 04, 2019 15:48
    1 comment
  • Lens Rejection
    • lenslab
    • January 02, 2019 06:26
    2 comments
  • Issue with LGBT* related lenses being rejected
    • Tyler James Woodford
    • December 20, 2018 10:04
    1 comment
  • output from camera in circle
    • Iradchenua
    • January 03, 2019 10:24
    • Edited
    4 comments
  • Tap on a 2D button
    • iQuentin
    • January 01, 2019 17:57
    2 comments
  • Not seeing option to add new Label
    • Remanu Steele
    • December 29, 2018 02:44
    1 comment
  • How do I upload my first lens?
    • Jhasselbrink02
    • December 31, 2018 05:05
    1 comment
  • My first lens, uploaded on 2018.12.16 got rejected?
    • Miha Malenšek
    • December 24, 2018 20:42
    1 comment
  • How to Become a CREATOR
    • Zai Al shamrii
    • December 24, 2018 23:02
    1 comment
  • lenses preview in creator profile page
    • reem saad
    • December 23, 2018 17:27
    1 comment
  • Recieved a notification from Team Snapchat
    • Neel's Music Corner
    • November 16, 2018 10:24
    2 comments
  • Lens stuck at "In Review"
    • Aaron Clifford
    • December 17, 2018 16:48
    1 comment
  • about view, scan, share
    • reem saad
    • December 16, 2018 20:21
    2 comments
  • Why does snapchat show an impossible example?
    • miguel saldaña
    • December 14, 2018 17:40
    4 comments
  • Thank all of you so much!!!
    • Andrew Chism
    • December 17, 2018 20:45
    0 comments
  • Does updating a lens in Lens Studio change the snapcode associated to it?
    • Jenny T
    • December 17, 2018 21:55
    2 comments
  • Countdown to Date Script & Tutorial
    • Brandon / Apoc
    • December 15, 2018 18:18
    • Edited
    1 comment
  • I'm trying to submit a lens but it says that "My lenses is down for maintenance, Please try again soon"
    • Norifilter99
    • December 15, 2018 23:49
    1 comment
  • Deleting Models
    • ashley fletcher
    • December 10, 2018 11:46
    2 comments
  • Eyes and mouth isolated on background
    • ceroes
    • November 21, 2018 07:00
    2 comments
  • Save forces Save As...
    • Donovan
    • December 12, 2018 23:29
    1 comment
  • BUG: Unable to Delete Imported Models?
    • Donovan
    • November 22, 2018 01:30
    • Edited
    4 comments
  • BUG: Hard Crash When Applying/Reverting new Component on Prefab
    • Donovan
    • November 26, 2018 23:55
    • Edited
    3 comments
  • [BUG] Submitting lens to Sponsored Ad Manager submits to Community instead
    • Dan
    • December 11, 2018 23:54
    3 comments
  • BUG: Low Contrast Text in Resources Panel
    • Donovan
    • December 10, 2018 18:42
    3 comments
  • Merging Sprites
    • Clemence Anne Fayard
    • December 05, 2018 03:26
    1 comment
  • Crash on save and other tasks
    • Raik Rohde
    • December 09, 2018 21:25
    1 comment
  • Video texture has unwanted ghosting/blending effect
    • Eric Decker
    • December 05, 2018 18:33
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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