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  • Mask
    • Martin Cheung
    • January 24, 2019 11:42
    2 comments
  • Shop Now Button in Lens
    • amit shetye
    • January 25, 2019 12:05
    1 comment
  • record lens WITH audio
    • Image Fatale
    • January 25, 2019 15:15
    3 comments
  • Lens not findable in Snapcamera
    • Anon Dex
    • January 24, 2019 07:21
    1 comment
  • Mouth opened trigger - animation not playing. Does play on autoplay though.
    • Daniel Ashman
    • January 23, 2019 23:34
    4 comments
  • Rejected lens
    • ashley fletcher
    • January 23, 2019 12:52
    2 comments
  • option to choose old lens
    • arabian_horse1
    • January 19, 2019 13:12
    1 comment
  • Is there a way to invert Occluder Material?
    • Mcha
    • January 23, 2019 22:53
    2 comments
  • using Face Texture on 3d object in World view
    • Helen Ip
    • January 22, 2019 21:31
    2 comments
  • Feather edges of sprite
    • Chris M
    • January 21, 2019 15:33
    2 comments
  • How do you make your own community snap lens
    • Odessa May11
    • January 19, 2019 22:10
    2 comments
  • Lens is LIVE, but not searchable in Community Lenses
    • Joost Broeker
    • January 19, 2019 13:16
    3 comments
  • Animation options missing on FaceTriggerAnim script outside of Trigger template
    • Pablo
    • January 17, 2019 14:09
    1 comment
  • Animation is backward when importing from Blender
    • Scott Sheils
    • January 18, 2019 14:29
    1 comment
  • Can't find my Snapchat Lens
    • Joost Broeker
    • January 18, 2019 10:52
    • Edited
    1 comment
  • Lens is LIVE, but not searchable in Community Lenses
    • Remco
    • January 17, 2019 16:01
    2 comments
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=2bad4e1aec174e8f92816b10584501b2&metadata=01
    • lina design
    • January 17, 2019 12:25
    0 comments
  • I can't find my lens when is search it
    • Diametric
    • January 15, 2019 02:16
    5 comments
  • Lens Studio wont open due to old OSX
    • Mehdi Tizana
    • January 15, 2019 15:03
    1 comment
  • got email saying its live but its not
    • Egg king
    • January 16, 2019 15:22
    1 comment
  • How does this work
    • Madison Herringshaw
    • January 16, 2019 07:24
    1 comment
  • Multi face Photo or Paint
    • Takinours
    • January 12, 2019 13:37
    • Edited
    2 comments
  • Common problem I'm coming across.
    • da.rch
    • January 08, 2019 09:20
    2 comments
  • Local Live Testing
    • Landon Benson
    • January 10, 2019 03:17
    1 comment
  • 0.00mb lens size
    • da.rch
    • January 14, 2019 10:59
    • Edited
    1 comment
  • Shadow Caster and Reciever on same Object?
    • Caroline Eriksson
    • January 11, 2019 15:47
    1 comment
  • How can I improve the face mask on my lens? (example included)
    • kevinhabich
    • January 13, 2019 02:18
    1 comment
  • Upside Down Preview
    • Louie
    • January 13, 2019 04:35
    3 comments
  • color correction lenses
    • Naut Folkers
    • January 12, 2019 17:17
    1 comment
  • trending/stats issues across all lenses
    • ashley fletcher
    • January 06, 2019 09:59
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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