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  • How to make 3d model move by tap interaction?
    • Steven Fu
    • February 14, 2019 20:47
    4 comments
  • can i use text/call to actions and voice over in snap AR lenses?
    • tonie tannous
    • February 16, 2019 14:02
    1 comment
  • what text are ppl using when they create fourhead lens
    • M _
    • February 17, 2019 21:51
    1 comment
  • quite funny video bug - sound echo
    • Image Fatale
    • February 01, 2019 19:42
    • Edited
    2 comments
  • where can I find dusty grain or white dust gif
    • Mohammed Alshaya
    • February 09, 2019 10:09
    3 comments
  • statistics like "views" and "scans" doesnt appear
    • Babacar Diop
    • February 15, 2019 19:13
    • Edited
    1 comment
  • Why don't any of my lenses appear on my profile?
    • Pedro Cruz
    • February 07, 2019 14:48
    7 comments
  • Face Image Picker edit
    • A7_ma7
    • February 13, 2019 22:46
    1 comment
  • Increase RAM usage?
    • haxhi-bekaj
    • January 21, 2019 21:17
    0 comments
  • Help regarding changing the custom sprite in sunglasses by tapping
    • Neel's Music Corner
    • February 08, 2019 12:00
    1 comment
  • How to optimize snap camera
    • hibnuhishath
    • February 10, 2019 18:56
    1 comment
  • how to make wings
    • Mohammed Alshaya
    • February 10, 2019 15:53
    1 comment
  • Camera Switching
    • Anas Olabi
    • February 06, 2019 15:37
    5 comments
  • do not promote mode
    • tyleeseeuh
    • February 06, 2019 16:31
    2 comments
  • Lens Studio Twitch Stream - Thursday 1/31 at 6pm PST
    • Kaitlyn Benitez-Strine
    • November 15, 2019 18:18
    • Edited
    1 comment
  • Combining
    • Shauna Codman
    • February 05, 2019 23:16
    1 comment
  • How to make lens searchable?
    • Shariq
    • January 29, 2019 15:45
    2 comments
  • Lens rejected
    • da.rch
    • February 05, 2019 06:55
    1 comment
  • Face Lens Clipping
    • Miles Rockafeler
    • February 01, 2019 19:34
    1 comment
  • Tap to Trigger Billboard and Sound Featured
    • Travis Chen
    • January 23, 2018 20:40
    • Edited
    16 comments
  • Normal map compression
    • Jordan
    • January 29, 2019 22:12
    2 comments
  • Creating 3D Hair Stlye
    • Cat Owens
    • February 02, 2019 00:40
    1 comment
  • Maintenace
    • mehdi281
    • January 31, 2019 15:42
    1 comment
  • Putting Snapcode on poster
    • Tamrat
    • January 14, 2019 19:03
    4 comments
  • how I make bokeh backgrounder
    • Mohammed Alshaya
    • January 29, 2019 19:54
    2 comments
  • importing particles from one project to an other
    • Image Fatale
    • January 31, 2019 17:28
    • Edited
    2 comments
  • Is it possible to make lenses for glasses?
    • thehumanpanda11
    • January 31, 2019 01:03
    1 comment
  • Can you use your own glasses for frame material?
    • thehumanpanda11
    • January 29, 2019 18:20
    1 comment
  • how I can to portrait lens
    • Mohammed Alshaya
    • January 26, 2019 20:01
    1 comment
  • Filter
    • Sara lif
    • January 28, 2019 14:09
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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