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  • project icon not changing
    • Chad Slaney
    • November 23, 2018 18:15
    15 comments
  • mac: importing obj and fbx models - textures not recognized
    • Image Fatale
    • November 22, 2018 21:01
    3 comments
  • Teeth
    • ashley fletcher
    • November 22, 2018 16:17
    3 comments
  • How to Instantiate a Second Copy of Model?
    • Donovan
    • November 22, 2018 02:48
    • Edited
    1 comment
  • "Update from Source" Closes Floating Resources Panel?
    • Donovan
    • November 30, 2018 19:59
    • Edited
    2 comments
  • BUG: Shift + Click Multiple Selection in Resources Panel Icon View Deselects Immediately
    • Donovan
    • November 22, 2018 01:35
    1 comment
  • BUG: Unable to Delete Imported Models?
    • Donovan
    • November 22, 2018 01:30
    • Edited
    4 comments
  • BUG: Cannot Drag & Drop Material into Material Slot if No Existing Material
    • Donovan
    • November 21, 2018 20:44
    2 comments
  • Duplicate Naming Gives Nonsensical Increments?
    • Donovan
    • November 30, 2018 18:35
    • Edited
    2 comments
  • Filter support
    • James
    • November 21, 2018 10:01
    1 comment
  • Eyes and mouth isolated on background
    • ceroes
    • November 21, 2018 07:00
    2 comments
  • Webview inside a lens
    • Daniel Manchev
    • November 20, 2018 08:09
    1 comment
  • I need help They told me that they are copyright, but I designed it for the concerned party and this picture is proof and they can communicate with it.
    • Asmaa
    • November 20, 2018 00:15
    3 comments
  • video import - get resolution error even at a multiple of 16
    • Image Fatale
    • November 19, 2018 21:28
    11 comments
  • Snapchat Lens Rejected
    • Raunaq SS.
    • November 17, 2018 15:26
    1 comment
  • Lens Studio crash
    • سعد الفيلكاوي
    • November 17, 2018 15:25
    1 comment
  • Help! Replicating this Distort Lens 🙏
    • SHAUNPENDY
    • November 16, 2018 21:57
    • Edited
    4 comments
  • Recieved a notification from Team Snapchat
    • Neel's Music Corner
    • November 16, 2018 10:24
    2 comments
  • How to get Lens studio to work with Cam Link Software
    • Twittlescos
    • November 15, 2018 21:35
    1 comment
  • Creating a Lens for iPhone X
    • Chris Casale
    • November 14, 2018 16:22
    3 comments
  • Newly "Live" lens from Studio not showing on the Snap Camera search?
    • Adam Williams
    • November 15, 2018 12:18
    • Edited
    19 comments
  • How to Move 2D picture without scaling the size? How to do Hand Recognition?
    • Vincent Cheng
    • November 12, 2018 09:28
    4 comments
  • How to clone out a facial feature
    • kriptk
    • November 12, 2018 02:46
    • Edited
    3 comments
  • my pairing isn't working with snapcode
    • hrg1
    • November 11, 2018 22:47
    2 comments
  • Multi segmentation in one lens
    • Dalphe Regis Moise
    • November 10, 2018 15:41
    7 comments
  • RAM Displays as 0.00 in settings
    • Chris
    • November 09, 2018 15:14
    1 comment
  • 2D Animation: Importing PNG Sequence for best quality
    • Chris Casale
    • November 07, 2018 21:02
    3 comments
  • I tried a feature which morph my and my partners face and the result was our future baby. How can I try it again?
    • Salam Salam
    • November 07, 2018 04:11
    1 comment
  • Keep My Lenses Private
    • Mohammed Alumairi
    • November 06, 2018 15:47
    3 comments
  • How do I save a lens without publishing it?
    • xx.elsan9
    • November 03, 2018 07:01
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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