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  • Lens Studio 2.0 Tutorial/Walkthrough!
    • Ben Knutson
    • April 09, 2019 05:39
    0 comments
  • How to change the background in game (high score) template.
    • Neel's Music Corner
    • April 05, 2019 12:28
    1 comment
  • Agnesa
    • Ashabani3257
    • April 08, 2019 18:35
    0 comments
  • Lens Hints - Display in preview panel?
    • Georgie Boy
    • March 26, 2019 19:21
    1 comment
  • Making a Skybox for a Portal
    • Abigail Porier
    • March 26, 2019 20:34
    1 comment
  • "Invalid" & "This lens has errors" but no errors in logger and it works perfectly
    • Moe
    • April 07, 2019 21:16
    2 comments
  • can't find my lens in comunity lenses
    • Erikbylund
    • April 03, 2019 20:42
    1 comment
  • Test a shoe
    • Chidi Nnanna
    • April 03, 2019 11:08
    1 comment
  • Getting videos to play while the user takes a picture?
    • Mike Carbone
    • March 29, 2019 03:46
    2 comments
  • FBX import orientation/displacement
    • richardlloyd_br
    • April 11, 2018 08:34
    10 comments
  • Problems importing 3D model
    • jelmer
    • February 27, 2018 11:35
    7 comments
  • How I can allow user to move billboard text?
    • Shaimaaa el Pirani
    • March 22, 2019 15:49
    4 comments
  • Lens Size for I phone Max and x
    • zozo 96
    • March 23, 2019 12:09
    3 comments
  • RANT
    • Dominique
    • March 14, 2019 23:37
    2 comments
  • HOW TO ADD BUTTON WITH THE EXTERNAL LINK
    • Swapnil Kamble
    • March 24, 2019 07:02
    3 comments
  • how can i create full screen template lenses that viable in large phones?
    • xv3r
    • March 27, 2019 14:23
    1 comment
  • Video playback
    • Daniel Ashman
    • March 22, 2019 12:34
    3 comments
  • Lens Invalid, can't determine reason
    • Deb Catalano
    • March 28, 2019 16:13
    1 comment
  • Broken in Microsoft Teams
    • none
    • March 27, 2019 21:50
    1 comment
  • Image Picker upload PNG URGENTLY PLZZ
    • Mohamed Ouahbi
    • March 26, 2019 19:30
    2 comments
  • Segmentation with headwear is missing
    • Anders Weile
    • February 28, 2019 22:52
    2 comments
  • front facing model appearing in rear world lens
    • Mike G.
    • March 27, 2019 18:16
    1 comment
  • Lens Preview - Rejected - Need assistance
    • Georgie Boy
    • March 26, 2019 23:58
    2 comments
  • Custom hint at start of lens
    • Shree Dhamija
    • March 09, 2018 15:59
    4 comments
  • Change LUT with tap
    • Bakmrtin
    • March 21, 2019 17:30
    1 comment
  • Switching billboard video on tap?
    • Daniel Ashman
    • March 15, 2019 20:42
    • Edited
    7 comments
  • Can't see FPS with newest Snapchat release
    • Deb Catalano
    • December 18, 2018 17:43
    4 comments
  • برنامج لانس استوديو
    • Mr TNOSH
    • March 23, 2019 18:39
    1 comment
  • Beauty Face Lens
    • Michael Holley
    • March 19, 2019 08:10
    1 comment
  • Behavior Script - Lens Reset Error
    • Georgie Boy
    • March 19, 2019 22:50
    • Edited
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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