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  • Face Lens Clipping
    • Miles Rockafeler
    • February 01, 2019 19:34
    1 comment
  • quite funny video bug - sound echo
    • Image Fatale
    • February 01, 2019 19:42
    • Edited
    2 comments
  • Audio not playing on recording
    • ashley fletcher
    • January 31, 2019 18:02
    3 comments
  • Lens Studio Twitch Stream - Thursday 1/31 at 6pm PST
    • Kaitlyn Benitez-Strine
    • November 15, 2019 18:18
    • Edited
    1 comment
  • Maintenace
    • Mehdi281
    • January 31, 2019 15:42
    1 comment
  • Is it possible to make lenses for glasses?
    • thehumanpanda11
    • January 31, 2019 01:03
    1 comment
  • importing particles from one project to an other
    • Image Fatale
    • January 31, 2019 17:28
    • Edited
    2 comments
  • Normal map compression
    • Jordan
    • January 29, 2019 22:12
    2 comments
  • Facepaint - Making a yellow paint a SHINY Gold color
    • Topher Welsh
    • January 29, 2019 21:25
    4 comments
  • how I make bokeh backgrounder
    • Mohammed Alshaya
    • January 29, 2019 19:54
    2 comments
  • Can you use your own glasses for frame material?
    • thehumanpanda11
    • January 29, 2019 18:20
    1 comment
  • How to make lens searchable?
    • Shariq
    • January 29, 2019 15:45
    2 comments
  • Change mesh or sprite object with code
    • Vincent Cheng
    • January 29, 2019 13:50
    6 comments
  • Filter
    • Sara lif
    • January 28, 2019 14:09
    1 comment
  • Can't Pair with Studio
    • arman.mar
    • January 27, 2019 18:18
    5 comments
  • how I can to portrait lens
    • Mohammed Alshaya
    • January 26, 2019 20:01
    1 comment
  • Lens Not Discoverable in Snap Camera
    • Shahzore Qureshi
    • January 25, 2019 16:25
    2 comments
  • record lens WITH audio
    • Image Fatale
    • January 25, 2019 15:15
    3 comments
  • Shop Now Button in Lens
    • amit shetye
    • January 25, 2019 12:05
    1 comment
  • Mask
    • Martin Cheung
    • January 24, 2019 11:42
    2 comments
  • Lens not findable in Snapcamera
    • Anon Dex
    • January 24, 2019 07:21
    1 comment
  • Mouth opened trigger - animation not playing. Does play on autoplay though.
    • Daniel Ashman
    • January 23, 2019 23:34
    4 comments
  • Is there a way to invert Occluder Material?
    • Mcha
    • January 23, 2019 22:53
    2 comments
  • Rejected lens
    • ashley fletcher
    • January 23, 2019 12:52
    2 comments
  • using Face Texture on 3d object in World view
    • Helen Ip
    • January 22, 2019 21:31
    2 comments
  • Increase RAM usage?
    • haxhi-bekaj
    • January 21, 2019 21:17
    0 comments
  • Feather edges of sprite
    • Chris M
    • January 21, 2019 15:33
    2 comments
  • What Else Can I Do? Snap Camera Search Visibility
    • Brad Carroll
    • January 21, 2019 01:57
    7 comments
  • How do you make your own community snap lens
    • Odessa May11
    • January 19, 2019 22:10
    2 comments
  • Lens is LIVE, but not searchable in Community Lenses
    • Joost Broeker
    • January 19, 2019 13:16
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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