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  • Issues with an audio trigger
    • simoneilene
    • January 15, 2019 21:06
    5 comments
  • Lens Studio wont open due to old OSX
    • Mehdi Tizana
    • January 15, 2019 15:03
    1 comment
  • Snapchat Animated Menu UI
    • da.rch
    • January 15, 2019 10:18
    2 comments
  • I can't find my lens when is search it
    • Diametric
    • January 15, 2019 02:16
    5 comments
  • Putting Snapcode on poster
    • Tamrat
    • January 14, 2019 19:03
    4 comments
  • 0.00mb lens size
    • da.rch
    • January 14, 2019 10:59
    • Edited
    1 comment
  • Upside Down Preview
    • Louie
    • January 13, 2019 04:35
    3 comments
  • How can I improve the face mask on my lens? (example included)
    • kevinhabich
    • January 13, 2019 02:18
    1 comment
  • color correction lenses
    • Naut Folkers
    • January 12, 2019 17:17
    1 comment
  • Shadow Caster and Reciever on same Object?
    • Caroline Eriksson
    • January 11, 2019 15:47
    1 comment
  • Multi face Photo or Paint
    • Takinours
    • January 12, 2019 13:37
    • Edited
    2 comments
  • Local Live Testing
    • Landon Benson
    • January 10, 2019 03:17
    1 comment
  • my lens isn't on snap camera
    • suhaib_md
    • January 08, 2019 19:17
    5 comments
  • Common problem I'm coming across.
    • da.rch
    • January 08, 2019 09:20
    2 comments
  • Lenses for animal faces (Cats, Dogs)
    • Tom Geurts
    • January 07, 2019 14:36
    2 comments
  • Snapchat Lens Creator DISCORD
    • da.rch
    • January 07, 2019 07:26
    6 comments
  • trending/stats issues across all lenses
    • ashley fletcher
    • January 06, 2019 09:59
    4 comments
  • Official Lens Creator Questions
    • Mrcallumking
    • January 05, 2019 15:37
    15 comments
  • image detection issue
    • Miguel Saldana
    • January 04, 2019 18:20
    • Edited
    1 comment
  • Project Saving Glitch
    • da.rch
    • January 04, 2019 15:48
    1 comment
  • output from camera in circle
    • Iradchenua
    • January 03, 2019 10:24
    • Edited
    4 comments
  • Lens Rejection
    • lenslab
    • January 02, 2019 06:26
    2 comments
  • Tap on a 2D button
    • iQuentin
    • January 01, 2019 17:57
    2 comments
  • How do I upload my first lens?
    • Jhasselbrink02
    • December 31, 2018 05:05
    1 comment
  • Not seeing option to add new Label
    • Remanu Steele
    • December 29, 2018 02:44
    1 comment
  • How to Become a CREATOR
    • Zai Al shamrii
    • December 24, 2018 23:02
    1 comment
  • My first lens, uploaded on 2018.12.16 got rejected?
    • Miha Malenšek
    • December 24, 2018 20:42
    1 comment
  • lenses preview in creator profile page
    • reem saad
    • December 23, 2018 17:27
    1 comment
  • Issue with LGBT* related lenses being rejected
    • Tyler James Woodford
    • December 20, 2018 10:04
    1 comment
  • Can't see FPS with newest Snapchat release
    • Deb Catalano
    • December 18, 2018 17:43
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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