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  • soundboard lens
    • rashed almansoori
    • May 22, 2019 22:54
    1 comment
  • Snap on a big interactive screen?
    • Sarah Gatefield
    • May 24, 2019 15:31
    1 comment
  • MY LENSES MISSING!
    • Josh Cabezas
    • May 24, 2019 19:25
    7 comments
  • Importing FBX animated model from mixamo won't import textures because texture names includes ":" (semicolon)
    • Vlad Herescu
    • May 16, 2019 22:24
    2 comments
  • Lens Studio crashing when opened
    • meme
    • January 12, 2018 17:03
    6 comments
  • Template: Word Crown with Icons
    • Rhonda
    • May 26, 2019 22:33
    • Edited
    4 comments
  • Statistical data missing in lens studio my lenses
    • Image Fatale
    • May 16, 2019 16:46
    3 comments
  • Using confetti from the "Team Celebrate" templete in other projects
    • VortexHero
    • May 11, 2019 18:19
    • Edited
    1 comment
  • Creating a Lens that Incorporates Bitmoji
    • Lola T.
    • May 15, 2019 18:21
    1 comment
  • i want to ask !!!!why the lens that are trending now i cant used it properly in mg snapchat the camera button for that lens dont appear properly in my snapchat and all my friends who have snapchat they used it properly
    • amelia gray remando
    • May 23, 2019 13:21
    1 comment
  • Pin to Edge feature not working
    • steaq
    • May 17, 2019 09:50
    1 comment
  • Adding of video of size less than 10 mb
    • hitpatel2328
    • May 22, 2019 13:15
    1 comment
  • Official Lens creator
    • Saleh Al Ameri
    • May 18, 2019 03:47
    2 comments
  • Créer un snapcode
    • Sy ibrahim
    • May 22, 2019 13:43
    • Edited
    1 comment
  • 3D object stays on screen when person moves off screen
    • Corinne Dohmen
    • May 07, 2019 08:32
    2 comments
  • Face Replacement
    • Kitty Ciu
    • May 14, 2019 17:33
    1 comment
  • Lens code incorrect
    • Andreas Hronopoulos
    • May 15, 2019 21:44
    2 comments
  • Pushed lenses stuck on "loading"
    • jatorrasagasti
    • May 16, 2019 19:30
    1 comment
  • Pushed lens stuck on loading most of the time
    • Stanislas Brunet
    • May 15, 2019 15:21
    2 comments
  • Throw an object at a target!
    • scott
    • May 14, 2019 21:39
    1 comment
  • Face mask to body mask
    • Muhamad Nayeem
    • May 09, 2019 21:33
    1 comment
  • 4MB LIMITATION
    • Dominique
    • May 06, 2019 02:22
    1 comment
  • 2D animation appears before trigger event
    • Ryan McCrone
    • December 13, 2018 20:06
    1 comment
  • can I set the Device Camera Texture update rate ?
    • Dirk de Jong
    • May 07, 2019 19:34
    1 comment
  • Snapchat Lens/filter inquiry
    • CREATIVEPITA
    • May 07, 2019 03:20
    4 comments
  • Landmarker Technology?
    • 26 ArSeeOn
    • April 30, 2019 20:01
    1 comment
  • No respect!
    • hooky
    • April 27, 2019 00:56
    5 comments
  • Fix: 2D View broken and images not loading
    • derN3rd
    • May 02, 2019 23:21
    1 comment
  • Update Lense but keeping original Snapcode
    • j0hnskot
    • May 03, 2019 11:45
    2 comments
  • Using face Insets and warps in landscape
    • kriptk
    • April 26, 2019 16:55
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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