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  • Problem, reject my lens
    • aljaaz albarq
    • February 08, 2019 20:15
    4 comments
  • Please help > my lens rejected !
    • rashed almansoori
    • June 29, 2019 19:19
    7 comments
  • Lens is upside down in skype?
    • Kirsty McDonald
    • June 30, 2019 18:54
    1 comment
  • About the Lens Video Preview
    • Emanuel Messias
    • June 29, 2019 21:27
    • Edited
    2 comments
  • Face Mesh Neck Movement
    • Maher Ahmed Raza
    • June 07, 2019 12:08
    • Edited
    4 comments
  • How do I actually make a lens?
    • panda_xoxoyt
    • June 27, 2019 04:06
    2 comments
  • What is a Lens Tag
    • Janice Weiner
    • June 27, 2019 15:20
    1 comment
  • Popular Lens Tags
    • Janice Weiner
    • June 27, 2019 16:06
    1 comment
  • How to Move or rotate 2D, 3D image in hand recognition without scaling the size?
    • Vincent Cheng
    • April 13, 2019 08:09
    5 comments
  • Promotion / URL
    • Caroline Paul
    • June 24, 2019 15:40
    1 comment
  • Daz Assets To Lens Studio Tutorial
    • Dominique
    • June 24, 2019 07:46
    1 comment
  • ٠٠٩٦٦١٣١٣٣٦
    • خالد الشحيباني
    • June 24, 2019 20:11
    2 comments
  • 3d object anchor points?
    • Karissa Soo
    • June 19, 2019 20:00
    1 comment
  • changing segmentation texture by tapping
    • Khalidodd
    • June 20, 2019 08:47
    1 comment
  • Lens not working on Samsung J7 Prime
    • Bram van de Ven
    • June 22, 2019 10:46
    2 comments
  • game lens
    • Takinours
    • June 24, 2019 19:40
    0 comments
  • Blank My Lenses
    • Ms. Suaad Al Salti
    • June 18, 2019 12:01
    3 comments
  • Scaling Issue: Preview vs Mobile
    • Karen Singer
    • June 19, 2019 23:24
    1 comment
  • Lens Rejected for Copyright Violation
    • Deb Catalano
    • June 20, 2019 02:41
    1 comment
  • official Lence Creator
    • rashed almansoori
    • May 18, 2019 15:30
    4 comments
  • Custom Segementation
    • Pete Collins
    • June 19, 2019 13:13
    0 comments
  • Delete Rejected Lenses
    • hjaguila
    • June 17, 2019 18:55
    3 comments
  • Geolens or sponsored lens unlocked with code?
    • Moyosa Testing
    • June 07, 2019 13:25
    4 comments
  • lens rejection
    • Deem Designer
    • June 14, 2019 18:25
    2 comments
  • file size is more than 4 MB
    • Mahmoud Mukhtar
    • June 12, 2019 19:51
    2 comments
  • Local Business Filter
    • myers0727
    • June 15, 2019 03:13
    1 comment
  • Issue: Update exisitng lense using different project
    • hitpatel2328
    • June 10, 2019 09:06
    1 comment
  • how to make a filter style lens
    • goseminoles97
    • June 10, 2019 20:12
    2 comments
  • Copyright?
    • John Stempien
    • June 01, 2019 22:42
    2 comments
  • FBX animation and Shadows
    • Pete Collins
    • June 04, 2019 13:27
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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