The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.
Logo
  • Support
  • Forum
  • Additional Resources
  • Guides
  • Lens Studio
Sign in

General

Follow New posts New posts and comments

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
Show no status All Planned Not planned Completed Answered No status Sort by recent activity Newest post Recent activity Votes Comments
  • Website attachment with snapchat
    • David Mayor
    • July 15, 2021 20:19
    • Edited
    5 comments
  • How to get Premium lense on my Snapchatat
    • dianacasoria
    • March 14, 2022 22:27
    0 comments
  • Camera Changing Option
    • Steven Pickleball
    • March 14, 2022 16:05
    0 comments
  • [Tutorial] Sun Kissed Lens
    • Jay.mills1
    • March 14, 2022 14:08
    0 comments
  • need custom filter
    • Muhammad Hamza
    • March 14, 2022 12:31
    0 comments
  • yuns
    • yunsm90081
    • March 14, 2022 12:20
    2 comments
  • Customized Lens
    • Cameron Howdy
    • March 12, 2022 14:37
    1 comment
  • Ffjc
    • Breaire Slaughter
    • March 12, 2022 15:54
    0 comments
  • [Tutorial] Galaxy Lens
    • Jay.mills1
    • March 07, 2022 16:17
    3 comments
  • 3d object not placed correctly
    • Lera Kot
    • March 09, 2022 11:48
    1 comment
  • How to Wrap an Image around a Face
    • Tayis
    • December 04, 2021 18:15
    2 comments
  • [TEMPLATE] Face Expressions update for LS 3.3
    • Olesia Voronova
    • January 15, 2021 22:41
    11 comments
  • [Tutorial] Body Tattoo Lens – Easy! Featured
    • Maxim Kuzlin
    • July 30, 2021 04:19
    • Edited
    38 comments
  • Lens Getting Rejected
    • Dariusxu
    • July 22, 2021 23:43
    12 comments
  • I have a problem with the lens data
    • anas elferjani
    • March 09, 2022 14:44
    1 comment
  • Facepaint - Making a yellow paint a SHINY Gold color
    • Topher Welsh
    • January 29, 2019 21:25
    4 comments
  • .،
    • Noon Al
    • March 11, 2022 09:59
    0 comments
  • Snapchat Filter NOT working
    • Bella John
    • December 06, 2021 21:22
    2 comments
  • World Tracking.
    • frankshishi
    • February 16, 2018 00:39
    3 comments
  • Smoke or Ember Particle Downloads?
    • Jackie Nott
    • October 19, 2018 20:58
    6 comments
  • RC Car/helicopter
    • jasnoor.harry
    • April 27, 2021 18:43
    10 comments
  • Default Opacity Texture Map for Face Mask
    • Deb Catalano
    • October 05, 2019 00:30
    2 comments
  • [EXAMPLE PROJECT] SnapML: Face Mask Classification and Segmentation Featured
    • Nico S
    • July 02, 2020 22:22
    4 comments
  • BlendShapes Component
    • Gal Marga
    • March 09, 2022 11:39
    0 comments
  • How can I replace the default shoes in foot tracking?
    • Hugo Cesar Gomez Tone
    • August 21, 2020 23:31
    7 comments
  • mr.hatm1
    • mr.hatm1
    • March 08, 2022 14:53
    0 comments
  • Lens Studio 1.6.2 Update - Introducing the Team Celebrate Template!
    • Travis Chen
    • June 20, 2018 05:47
    • Edited
    5 comments
  • Raindrops shader?
    • Ines Hilz
    • February 25, 2022 23:30
    4 comments
  • Is this community ded?
    • UNITY
    • March 06, 2022 04:11
    5 comments
  • Change the color of trees
    • sloom0555
    • August 31, 2020 11:30
    • Edited
    5 comments
  • «
  • ‹
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It