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  • Duplicated Filter :(
    • Ava Zeoli
    • April 27, 2019 22:24
    1 comment
  • Face Inset Binding Animation
    • beachben88
    • April 27, 2019 20:40
    1 comment
  • No respect!
    • hooky
    • April 27, 2019 00:56
    5 comments
  • Using face Insets and warps in landscape
    • kriptk
    • April 26, 2019 16:55
    4 comments
  • Lens invalid for high profile client
    • Johan Anstérus
    • April 26, 2019 13:45
    1 comment
  • Sky Segmentation with Landmarkers
    • Jon Wong (OneAll Games)
    • April 25, 2019 23:43
    1 comment
  • Start and stop the particles
    • Furkan Wahab
    • April 25, 2019 12:39
    2 comments
  • How do i get a texture from the camera input and project it on a moving 3D object
    • Gil Gavish
    • April 24, 2019 21:33
    1 comment
  • External URL within Lens
    • sam butler
    • April 24, 2019 12:51
    1 comment
  • Create/publish lens as fullscreen game
    • steaq
    • April 24, 2019 11:11
    4 comments
  • Maya Particles in to lens studio
    • Furkan Wahab
    • April 24, 2019 08:22
    2 comments
  • Image Picker Texture (No Photos Found.)
    • AexionStudios
    • April 22, 2019 21:16
    1 comment
  • Samsung galaxy s10
    • faizah_7861
    • April 22, 2019 11:59
    1 comment
  • How long will it take to become an official lense creator?
    • Jonass98
    • April 19, 2019 13:09
    3 comments
  • Hand Tracking without rotation
    • Kitty Ciu
    • April 19, 2019 00:06
    • Edited
    3 comments
  • Community Lens Snapcodes for a brand on Posters
    • Liane7H
    • April 18, 2019 20:32
    1 comment
  • Change creator
    • Jeanine de Bruijn
    • April 18, 2019 12:15
    1 comment
  • How to increase 3d animation
    • Furkan Wahab
    • April 18, 2019 11:24
    • Edited
    2 comments
  • Can I use the Marker to Open an URL, instead of just triggering a 3D experience?
    • Joao Pedro Esteves
    • April 17, 2019 19:21
    2 comments
  • Post Effect Distortion
    • Hello Hi
    • April 16, 2019 15:58
    2 comments
  • Having same Lens as Sponsored Lens and Community Lens and converting one to another
    • creative prod
    • April 16, 2019 09:25
    2 comments
  • Submitting Error on Lens Studio 2, please help
    • Henry Danger
    • April 15, 2019 13:21
    1 comment
  • Error Running Lens Please try again.
    • Agnius Piktys
    • April 14, 2019 04:47
    2 comments
  • ‘Landmarkers’
    • Takinours
    • April 14, 2019 18:45
    • Edited
    5 comments
  • How to Move or rotate 2D, 3D image in hand recognition without scaling the size?
    • Vincent Cheng
    • April 13, 2019 08:09
    5 comments
  • Looking for a Filter...
    • ALilDemonic “ALilDemonic”
    • April 12, 2019 05:01
    4 comments
  • Maha
    • Maha aljasmi
    • April 12, 2019 03:22
    1 comment
  • Differences between Marker Template and Marker With Snapcode Template?
    • Shawn Kim
    • April 11, 2019 21:42
    2 comments
  • Can't find our Lenses in Community lenses
    • Julien Chaumond
    • April 11, 2019 21:02
    1 comment
  • Issue with Lens Studio 2.0
    • Julien Chaumond
    • April 10, 2019 14:40
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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