The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.
Logo
  • Support
  • Forum
  • Additional Resources
  • Guides
  • Lens Studio
Sign in

General

Follow New posts New posts and comments

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
Show no status All Planned Not planned Completed Answered No status Sort by recent activity Newest post Recent activity Votes Comments
  • face in Video
    • Laurent
    • September 03, 2019 13:02
    4 comments
  • Essential software ?
    • Takinours
    • March 05, 2019 08:57
    2 comments
  • HELP NEEDED
    • ydob.on
    • September 06, 2019 01:32
    6 comments
  • Need help with face tracking
    • Quinton Farmer
    • September 08, 2019 16:38
    1 comment
  • How to set necklace?
    • Dofl Yun
    • September 06, 2019 21:25
    1 comment
  • Split screen or multipe screen
    • GAME ENHANCER
    • September 05, 2019 23:14
    9 comments
  • Weird rejection
    • Björn L
    • September 02, 2019 17:01
    3 comments
  • filters
    • ydob.on
    • August 26, 2019 06:45
    8 comments
  • FILTERS
    • ydob.on
    • August 29, 2019 03:14
    3 comments
  • Offset person in frame
    • Pete Collins
    • September 02, 2019 12:14
    2 comments
  • Anyone seen a good firework lense
    • eL Be
    • August 25, 2019 19:37
    3 comments
  • Lens Rejected for Copyright Violation
    • alex_kandy19
    • August 27, 2019 10:07
    3 comments
  • SOLVED: UV Map Mismatch
    • eL Be
    • September 01, 2019 11:40
    • Edited
    0 comments
  • sprite behavior settings
    • Lewis Falconer
    • August 30, 2019 20:37
    3 comments
  • hii
    • ioii
    • August 27, 2019 09:23
    2 comments
  • Download Your Own Lens Files?
    • Corey Austin
    • August 06, 2019 21:28
    2 comments
  • Move the image with a finger
    • Mobarak
    • August 14, 2019 17:41
    5 comments
  • "This Lens has errors" but there are none
    • Robert Müller
    • July 09, 2019 11:45
    11 comments
  • PLEASE ANSWE MY QUESTION||
    • Aman Patel
    • August 28, 2019 05:56
    1 comment
  • Collision in orthographic camera or between 2 images
    • Muneeb Islam
    • August 22, 2019 06:57
    2 comments
  • Texture problem with the doors of the marker template
    • Xavier M
    • August 21, 2019 08:29
    3 comments
  • Removing Lenses
    • k540076
    • August 25, 2019 04:23
    • Edited
    2 comments
  • Filters Help
    • ydob.on
    • August 26, 2019 16:02
    6 comments
  • Snap failed to load- retry
    • Dannabis Ruderalis
    • August 25, 2019 13:43
    3 comments
  • Lens disappears when I open it in Snapchat
    • Laurens van Beers
    • August 21, 2019 13:10
    8 comments
  • can I create my own landmark anywhere?
    • eL Be
    • August 21, 2019 19:10
    1 comment
  • Snap Caméra install problem
    • KFC GAMING FRance
    • August 24, 2019 11:54
    • Edited
    2 comments
  • Snapchat Animated Menu UI
    • da.rch
    • January 15, 2019 10:18
    2 comments
  • Open Snapcode in Lens Studio?
    • Cat
    • August 19, 2019 00:12
    2 comments
  • Help me
    • محمد النصار
    • August 17, 2019 22:22
    1 comment
  • «
  • ‹
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It