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  • Lense keeps being rejected 24h after being approved
    • Dubuc Nathan
    • June 02, 2019 15:51
    2 comments
  • Copyright?
    • John Stempien
    • June 01, 2019 22:42
    2 comments
  • LENS STUDIO
    • Zainab Als
    • June 01, 2019 21:55
    1 comment
  • My lenses stats/meterics not visible
    • mayankesh ranjan
    • June 01, 2019 06:46
    4 comments
  • Genderfilter
    • Mister Anderson
    • June 01, 2019 02:15
    2 comments
  • How to Design Snape Lenses
    • xal7akami x
    • June 01, 2019 02:01
    1 comment
  • OLC
    • Astro-saleh
    • May 31, 2019 20:25
    2 comments
  • Issue with Image in Lens
    • Abbey Good
    • May 31, 2019 16:31
    2 comments
  • Snappables
    • Tom Szirtes
    • May 29, 2019 09:37
    1 comment
  • Getting Lenses into the Community Lenses
    • Deejdrobo
    • May 29, 2019 06:03
    1 comment
  • Lens Studio for Windows 10 crashes whenever I try to open or save a project
    • steaq
    • May 28, 2019 16:11
    • Edited
    1 comment
  • What is the model or method?
    • rashed almansoori
    • May 27, 2019 18:41
    3 comments
  • lens OLC
    • yougraph
    • May 27, 2019 15:38
    1 comment
  • lens studio is not responding error
    • גרה פיינבוך
    • May 26, 2019 17:29
    1 comment
  • Template: Word Crown with Icons
    • Rhonda
    • May 26, 2019 22:33
    • Edited
    4 comments
  • MY LENSES MISSING!
    • Josh Cabezas
    • May 24, 2019 19:25
    7 comments
  • Snap on a big interactive screen?
    • Sarah Gatefield
    • May 24, 2019 15:31
    1 comment
  • i want to ask !!!!why the lens that are trending now i cant used it properly in mg snapchat the camera button for that lens dont appear properly in my snapchat and all my friends who have snapchat they used it properly
    • amelia gray remando
    • May 23, 2019 13:21
    1 comment
  • Audio Trigger reset issue
    • Michael Holley
    • May 23, 2019 12:55
    3 comments
  • Lens suddenly rejected after 6 months for no reason. Need help.
    • Nick lamela
    • May 23, 2019 02:34
    15 comments
  • soundboard lens
    • rashed almansoori
    • May 22, 2019 22:54
    1 comment
  • Créer un snapcode
    • Sy ibrahim
    • May 22, 2019 13:43
    • Edited
    1 comment
  • Adding of video of size less than 10 mb
    • hitpatel2328
    • May 22, 2019 13:15
    1 comment
  • official Lence Creator
    • rashed almansoori
    • May 18, 2019 15:30
    4 comments
  • Official Lens creator
    • Astro-saleh
    • May 18, 2019 03:47
    2 comments
  • Pin to Edge feature not working
    • steaq
    • May 17, 2019 09:50
    1 comment
  • Importing FBX animated model from mixamo won't import textures because texture names includes ":" (semicolon)
    • Vlad Herescu
    • May 16, 2019 22:24
    2 comments
  • Pushed lenses stuck on "loading"
    • jatorrasagasti
    • May 16, 2019 19:30
    1 comment
  • Statistical data missing in lens studio my lenses
    • Image Fatale
    • May 16, 2019 16:46
    3 comments
  • Lens code incorrect
    • Andreas Hronopoulos
    • May 15, 2019 21:44
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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