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  • Help! (Camera)
    • Tomas Galvan
    • August 01, 2019 17:22
    1 comment
  • Export Tracking Data
    • Nick Scarcella
    • July 31, 2019 20:46
    1 comment
  • My lens got rejected for unlicensed, copyrighted-protected content.
    • Adam Absér
    • July 31, 2019 17:08
    7 comments
  • Colored Snapcodes?
    • Bailey Warner
    • July 31, 2019 15:02
    5 comments
  • Adding a frame that is never cropped
    • Vanessa
    • July 30, 2019 14:17
    3 comments
  • Problem with Shortcut
    • Brittany Hoxie
    • July 29, 2019 17:21
    14 comments
  • This Lens was rejected
    • Duaa Alshanfari
    • July 26, 2019 22:39
    5 comments
  • Hello
    • Mikael Hagen Johansen
    • July 26, 2019 22:08
    3 comments
  • World tracking Not supported in Portal Template
    • Nouha Ben Slimen
    • July 26, 2019 11:37
    3 comments
  • Community Lens - Modification
    • Cédric Robert
    • July 26, 2019 08:20
    2 comments
  • gitignore recomended
    • Eduardo González García
    • July 26, 2019 06:37
    3 comments
  • OLC
    • aram.karamanian
    • July 26, 2019 21:21
    • Edited
    3 comments
  • Here's to my all the Snapchat Lens Creators!!!
    • Ryan McCrone
    • July 25, 2019 18:51
    1 comment
  • FBX import issues
    • Ryan McCrone
    • July 25, 2019 17:09
    4 comments
  • i want to fin this lense
    • Arif Arifi
    • July 25, 2019 14:00
    4 comments
  • Want motivation? check this.
    • Mikael Hagen Johansen
    • July 25, 2019 01:32
    0 comments
  • Dual Lens with game
    • Muneeb Islam
    • July 24, 2019 05:12
    6 comments
  • I did not understand the reason for the rejection??
    • محمد النصار
    • July 24, 2019 03:54
    2 comments
  • Old lens of mine no longer works?
    • Darendale Media
    • July 23, 2019 15:04
    6 comments
  • No Stats
    • Emile swain
    • July 23, 2019 11:17
    4 comments
  • Want to get inspired to make amazing Snapchat Lenses?
    • ybinstock
    • July 23, 2019 11:04
    1 comment
  • Can the user be able to look 360 degrees around them in an interactive way?
    • Nouha Ben Slimen
    • July 23, 2019 10:48
    • Edited
    2 comments
  • Help (Change of lenses)
    • Agustin Lucero
    • July 22, 2019 16:09
    5 comments
  • Display image only in world/back camera
    • Tangerine Kiwi
    • July 22, 2019 08:15
    5 comments
  • Desktop Snap camera lost signal
    • bellbonnie74
    • July 20, 2019 19:33
    2 comments
  • Way?
    • محمد النصار
    • July 20, 2019 19:19
    3 comments
  • Lens Studio for Brand
    • Cédric Robert
    • July 19, 2019 09:25
    4 comments
  • 4 Tips for Making Your Snapchat Lens Experience Fit the 4MB Size Limit
    • ybinstock
    • July 18, 2019 11:36
    2 comments
  • Can this lens only be made by using a physics engine such as cannon.js?
    • Colin Tucker
    • July 17, 2019 18:14
    1 comment
  • using a 3D mesh
    • V007
    • July 17, 2019 10:32
    9 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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