The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.
Logo
  • Support
  • Forum
  • Additional Resources
  • Guides
  • Lens Studio
Sign in

General

Follow New posts New posts and comments

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
Show answered All Planned Not planned Completed Answered No status Sort by votes Newest post Recent activity Votes Comments
  • Drag to switch between two face masks Answered
    • Collin Madden
    • September 27, 2021 23:27
    • Edited
    11 comments
  • Asset Library Upload? Answered
    • Noah Lupowitz
    • February 25, 2021 18:29
    5 comments
  • Preview on phone not working Answered
    • manuel_hecki
    • February 18, 2021 13:53
    • Edited
    6 comments
  • snap camera not working on zoom Answered
    • miwwsuze
    • March 05, 2021 02:48
    3 comments
  • A question Answered
    • Anas Alhadj
    • February 18, 2021 12:02
    1 comment
  • Public profile Answered
    • Tan_3370
    • February 16, 2021 23:52
    4 comments
  • split screen with different tracking effects? Answered
    • Zina Khebaouet
    • March 29, 2021 01:33
    • Edited
    1 comment
  • lenses insights on public profile Answered
    • saqib_m55
    • March 05, 2021 19:49
    3 comments
  • Assets Library Answered
    • saqib_m55
    • March 02, 2021 20:21
    1 comment
  • i have question Answered
    • moue
    • March 01, 2021 18:31
    2 comments
  • [help pls] my lens is being rejected Answered
    • kitschyvi
    • February 24, 2021 09:52
    3 comments
  • Is it legal to download snapchat apk? Answered
    • apkarc
    • February 24, 2021 08:36
    3 comments
  • Base Color LUT for Moody Forest by Luckee Bains Answered
    • Humanfromindia
    • February 19, 2021 04:47
    1 comment
  • public profile Answered
    • zizoagha6
    • February 11, 2021 22:35
    2 comments
  • Project was not loaded! Access is denied. Answered
    • Michael Rauwerdink
    • December 04, 2020 09:25
    7 comments
  • Connect UI Slider to Hair color? Answered
    • SirQu3ntin
    • November 19, 2020 16:37
    5 comments
  • Device tracking Component not found Answered
    • komal gupta
    • March 04, 2021 18:25
    1 comment

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It