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  • New Lens Studio Forum Pinned
    • Vincent Tang
    • May 24, 2022 22:34
    1 comment
  • 3D hat with changing crystal colors
    • Faris
    • March 15, 2022 05:43
    7 comments
  • Reality bubbles with falling snow
    • Faris
    • March 16, 2022 01:28
    3 comments
  • Previously On: The Lens Studio Twitch Stream!
    • Travis Chen
    • March 03, 2019 06:40
    • Edited
    6 comments
  • "From Camera" Reflections Featured
    • Travis Chen
    • December 21, 2017 02:47
    2 comments
  • [Tutorial] All of my Lens Studio Tutorials!
    • RYΛN SHIELDS
    • June 07, 2021 23:02
    • Edited
    40 comments
  • Lens Studio Tutorials!
    • Ben Knutson
    • November 14, 2019 22:40
    • Edited
    49 comments
  • [TEMPLATE] Person Detection
    • Jonah-cohn
    • September 17, 2020 15:34
    18 comments
  • [Tutorial] How to create moving, customizable and randomized grain in Lens Studio
    • RYΛN SHIELDS
    • July 08, 2020 14:54
    • Edited
    17 comments
  • Removal from Snap Lens Network
    • nea
    • August 27, 2021 21:05
    • Edited
    6 comments
  • [TEMPLATE] Custom Slider
    • nea
    • July 01, 2021 23:57
    • Edited
    25 comments
  • Public Profiles For All Snapchat Users
    • jawbite
    • September 27, 2020 07:43
    • Edited
    4 comments
  • Anime Style Filter not working
    • starbos
    • September 24, 2020 02:48
    7 comments
  • [Tutorial] Chain Physics (Moving 3d Models) Featured
    • RYΛN SHIELDS
    • September 18, 2020 14:48
    4 comments
  • [Guide] Style Transfer ML
    • Pam
    • July 28, 2020 17:13
    • Edited
    14 comments
  • [Lens Studio Live] Office Hour, Intro, Intermediate Class Schedule! Featured
    • Jonathan Solichin
    • July 21, 2020 22:50
    • Edited
    0 comments
  • [Example Project] Rotate Through Random Images Featured
    • Olesia Voronova
    • December 20, 2019 22:45
    • Edited
    7 comments
  • Animated UV Scrolling Featured
    • Jacob
    • February 05, 2018 19:46
    • Edited
    2 comments
  • Drag to switch between two face masks Answered
    • Collin Madden
    • September 27, 2021 23:27
    • Edited
    11 comments
  • [Tutorial] Mini Game 01 -- Infinite Instantiation, Timer, and Randomization Featured
    • Nico S
    • July 10, 2020 23:50
    • Edited
    14 comments
  • Tips & Tricks! Featured
    • Jonathan Solichin
    • August 17, 2020 18:44
    • Edited
    12 comments
  • How I use ProCreate for iPad to make face mask lenses ridiculously easily. Featured
    • Rhonda
    • March 29, 2019 03:52
    4 comments
  • OBS Virtual Cam not selectable
    • Alan Nafarrete
    • February 25, 2019 21:34
    31 comments
  • [Tutorial] How to use Upper Garment Template?
    • Emiliusvgs
    • September 26, 2021 19:40
    16 comments
  • [Tutorial] Navigation Controller
    • Maxime
    • May 02, 2021 17:52
    • Edited
    8 comments
  • Overcrowded Snapchat Filters
    • jawbite
    • September 19, 2020 17:17
    2 comments
  • [Guide] Full Body Triggers
    • wolf
    • August 20, 2020 18:21
    • Edited
    13 comments
  • Snap Camera lens crashing and disappearing
    • Pearl
    • June 15, 2020 18:01
    11 comments
  • Download Lens Studio Example Projects
    • Jonathan Solichin
    • July 21, 2020 22:56
    • Edited
    14 comments
  • Lens Studio 4.16 + New Docs Site Featured
    • Kaitlyn Benitez-Strine
    • March 17, 2022 17:24
    10 comments
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We're here to help! We just need a little bit of information...

What system are you using?

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Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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