The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.
Logo
  • Support
  • Forum
  • Additional Resources
  • Guides
  • Lens Studio
Sign in

General

Follow New posts New posts and comments

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
Show all All Planned Not planned Completed Answered No status Sort by votes Newest post Recent activity Votes Comments
  • Tutorial on How to check all your lens without Creators Profile on Snapchat
    • Furkanaibani
    • May 21, 2020 09:48
    1 comment
  • Face mask - replace head including hair
    • fredrik börjesson
    • May 20, 2020 14:19
    2 comments
  • [Tutorial] How to Put your own colour correction (VSCO, Lightroom)
    • Furkanaibani
    • May 19, 2020 18:52
    2 comments
  • Eyebrow Face inset
    • Alex Tilley
    • April 27, 2020 23:32
    0 comments
  • [Example Project] Random Tiles of Questions Featured
    • Jonathan Solichin
    • April 23, 2020 20:55
    • Edited
    5 comments
  • Lens in review for 5 days
    • Aleks Brzoska
    • April 09, 2020 17:29
    0 comments
  • cant submit preview, please help
    • emxlyy.25
    • April 05, 2020 17:39
    1 comment
  • How do I Open the Camera?
    • Cbelle_06
    • April 03, 2020 05:38
    7 comments
  • Can't access lenses
    • none
    • March 19, 2020 15:42
    • Edited
    5 comments
  • PLEASE HELP!! tap to disappear
    • grantshain
    • March 19, 2020 02:59
    • Edited
    5 comments
  • Animation Tutorial
    • Marco Vanossi
    • February 27, 2020 08:24
    • Edited
    2 comments
  • [Example Project] Quiz Maker
    • uaepro
    • February 20, 2020 05:39
    • Edited
    13 comments
  • Add a search for a lens
    • Albrektv
    • February 11, 2020 18:11
    8 comments
  • [Discuss] new UI system
    • uaepro
    • February 10, 2020 16:19
    2 comments
  • Suggestion: Ui Animation System
    • Albrektv
    • February 02, 2020 11:24
    2 comments
  • [Example Project] Freeze Multiple Cameras Featured
    • Jonathan Solichin
    • January 30, 2020 00:56
    • Edited
    9 comments
  • Custom UI Tutorial?
    • Ian Sterling
    • January 21, 2020 01:31
    0 comments
  • Context cards and geo location filter
    • apoora verma
    • January 16, 2020 12:56
    2 comments
  • I HAVE A PROBLEM PLEASE HELP ME
    • madline21_03
    • December 11, 2019 17:25
    3 comments
  • Creator Wallpapers
    • noah
    • November 26, 2019 18:56
    1 comment
  • "Omae Wa" Project file
    • Mikael Hagen Johansen
    • October 20, 2019 13:08
    2 comments
  • Moving filters from one account to another
    • itzbratz
    • October 12, 2019 18:25
    2 comments
  • Combining 2 lenses
    • Berkay-Enes Erdogan (HerobrineHD184)
    • September 04, 2019 15:38
    3 comments
  • 4 Tips for Making Your Snapchat Lens Experience Fit the 4MB Size Limit
    • ybinstock
    • July 18, 2019 11:36
    2 comments
  • Updated Statistics in My Lenses!
    • Kaitlyn Benitez-Strine
    • June 24, 2019 21:37
    3 comments
  • Lens Studio Templates are now on GitHub!
    • Kaitlyn Benitez-Strine
    • June 20, 2019 21:55
    1 comment
  • 3d object anchor points?
    • Karissa Soo
    • June 19, 2019 20:00
    1 comment
  • Introducing Lens Studio 2.0!
    • Karolina Matras
    • April 04, 2019 18:19
    • Edited
    10 comments
  • Find ALL Your live Lenses with Snap Camera 1.3
    • Karolina Matras
    • March 18, 2019 22:42
    2 comments
  • When will i become a Lense Creator?
    • Jonass98
    • March 12, 2019 22:14
    12 comments
  • «
  • ‹
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It