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Show all All Planned Not planned Completed Answered No status Sort by recent activity Newest post Recent activity Votes Comments
  • How to make tracer/blur effect
    • UNITY
    • January 07, 2022 18:07
    8 comments
  • Image texture video disapearing
    • Patrick Rutkowski
    • May 05, 2022 03:31
    1 comment
  • snap camera Find my filter
    • MountBlairy
    • May 02, 2022 12:00
    3 comments
  • Segmentation Template not working
    • aggie jhf
    • May 03, 2022 20:28
    3 comments
  • Yellow screen
    • CINTHIA
    • August 07, 2020 18:59
    7 comments
  • Is there way to add snapchat filters in main Camera
    • Surveyfor Customers
    • December 08, 2021 18:15
    • Edited
    2 comments
  • snap camera won't show graph material with textures
    • marcela godoy
    • May 01, 2022 10:52
    6 comments
  • JUST GOT 5K VIEWS!
    • Famz
    • April 23, 2022 22:18
    • Edited
    2 comments
  • Unable to find AVATAR lens anymore
    • meimiliu
    • May 02, 2022 08:57
    0 comments
  • Dog Face Recognition
    • Deb Catalano
    • March 05, 2019 18:39
    4 comments
  • Tips & Tricks! Featured
    • Jonathan Solichin
    • August 17, 2020 18:44
    • Edited
    12 comments
  • I am having trouble changing filters on snapchat app
    • vincent lee
    • October 11, 2021 10:39
    9 comments
  • Copyright for content created with baby filter
    • Erlend Mørch
    • March 26, 2021 10:56
    2 comments
  • Lens snap
    • itzzsara6
    • May 01, 2022 02:04
    1 comment
  • Lens snap
    • itzzsara6
    • May 01, 2022 02:04
    0 comments
  • 3D Lens Texture Doesn't Work
    • brikkealbertt
    • August 25, 2021 14:04
    2 comments
  • black lens effect
    • SAIF
    • April 30, 2022 03:17
    1 comment
  • Can I request that someone add a Snapchat filter to Snap Camera?
    • Terros Lior
    • July 20, 2021 03:53
    3 comments
  • orange lens
    • SAIF
    • April 30, 2022 03:12
    0 comments
  • Snapchat Avtor
    • James Cahill
    • April 30, 2022 00:35
    0 comments
  • What's the best way to obtain lenses?
    • Luke Amos
    • April 28, 2022 13:12
    2 comments
  • Can't find comic book filter
    • Joe P.
    • April 28, 2022 20:51
    • Edited
    2 comments
  • X6
    • مساعد بن موسى.
    • April 29, 2022 01:06
    0 comments
  • Snap Camera
    • Yanni Paloukas
    • April 24, 2022 07:26
    1 comment
  • how to add a new lens
    • jhonda
    • April 28, 2022 08:53
    2 comments
  • Hair simulation Hair color change with ui color slider
    • zigo naus
    • April 22, 2022 09:35
    1 comment
  • why 3d body tracking template disappear?
    • ziqi huang
    • April 28, 2022 10:08
    1 comment
  • Lens is not visible under public profile and is not searchable
    • Helena Dong
    • July 09, 2021 19:55
    • Edited
    8 comments
  • Can someone suggest me custom lense for my Snapchat?
    • davidsmith21
    • April 28, 2022 13:18
    0 comments
  • Cartoon filter disappeared in Snap Camera
    • Mia Cullen
    • April 11, 2021 10:48
    7 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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