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Show all All Planned Not planned Completed Answered No status Sort by votes Newest post Recent activity Votes Comments
  • VFX has been created, is it perfect ?
    • Faris
    • June 01, 2022 01:19
    1 comment
  • Can I create 10,000 lenses for a NFT project
    • Luis Gatica
    • May 29, 2022 05:18
    3 comments
  • 3D objects exactly full screen
    • Meshmaker
    • May 22, 2022 08:34
    • Edited
    4 comments
  • Rose Pink lens by Snap Inc. disappeared?
    • Lex R
    • April 15, 2022 05:51
    • Edited
    3 comments
  • Support for Snap Camera MacOS 12 (Monterey) M1/Intel
    • projectileobj
    • March 09, 2022 04:09
    3 comments
  • [Tutorial] Cloth Simulation on Virtual Fashion - The Akatsuki
    • Jeetesh Singh
    • February 05, 2022 13:23
    • Edited
    2 comments
  • [TUTORIAL] roblox 3D filter
    • appelsiensam
    • January 24, 2022 11:29
    8 comments
  • Camera Not Working Fine
    • Marvin James
    • December 27, 2021 19:45
    2 comments
  • Lens Studio Won't Launch "Entry Point Not Found"
    • Moh. Hossam
    • December 27, 2021 12:19
    3 comments
  • Readyy…?
    • vivek.0525
    • October 28, 2021 12:42
    • Edited
    2 comments
  • [Tutorial] How to make Ghost With Cloth Simulation
    • nea
    • October 24, 2021 23:02
    4 comments
  • [Tutorial] How to create a Tap To Change Lens
    • justin.crx
    • September 25, 2021 11:41
    • Edited
    2 comments
  • [TEMPLATE] Slider That Moves Objects
    • Noah Lupowitz
    • September 22, 2021 13:54
    • Edited
    2 comments
  • Realistic Neck Tattoo Binding
    • Jorik Rosa
    • August 09, 2021 17:24
    • Edited
    10 comments
  • can we get deleted project back ?
    • yuvi
    • July 25, 2021 23:34
    • Edited
    3 comments
  • Our Eid al-Adha lenses does not shown in Eid al-Adha tab of lenses explorer
    • Aloka
    • July 18, 2021 11:52
    2 comments
  • Update lenses
    • al.n8a
    • July 15, 2021 18:56
    • Edited
    2 comments
  • What does its means ?
    • saqib_m55
    • July 13, 2021 20:14
    2 comments
  • IMP need help
    • yuvi
    • July 05, 2021 05:56
    2 comments
  • Query?
    • yuvi
    • July 03, 2021 10:48
    2 comments
  • ERROR UPLOADING
    • t-dylan101
    • June 28, 2021 23:44
    6 comments
  • help me pls !
    • yuvi
    • June 28, 2021 13:11
    2 comments
  • What do you want to learn?
    • modelsbymike3d
    • June 09, 2021 20:19
    16 comments
  • Getting to know people here
    • landry.konan
    • June 06, 2021 00:53
    5 comments
  • Image Picker removing Snapchat UI (Snap, Chat, Filter)
    • Selina Hüttner
    • April 07, 2021 21:16
    • Edited
    0 comments
  • [Template] Armature For 3D Body Template
    • Noah Lupowitz
    • April 06, 2021 15:13
    3 comments
  • [Template] Film Strip
    • Jason K
    • March 14, 2021 15:11
    2 comments
  • Lens works in Snapchat but not Snap Camera
    • Emilee Romano Gawrych
    • March 02, 2021 19:19
    • Edited
    5 comments
  • Asset Library Upload? Answered
    • Noah Lupowitz
    • February 25, 2021 18:29
    5 comments
  • Preview on phone not working Answered
    • manuel_hecki
    • February 18, 2021 13:53
    • Edited
    6 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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