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  • Strange error "unable to open file for calculating hash"
    • therightbruno
    • May 05, 2020 08:37
    3 comments
  • In case you missed last SPS
    • anl7j
    • April 30, 2022 21:18
    0 comments
  • Recommend me custom lense for my Snapchat
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    • May 17, 2022 15:24
    1 comment
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    • May 17, 2022 23:41
    2 comments
  • Lens studio
    • SAIF
    • May 23, 2022 07:38
    0 comments
  • girls filter
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    3 comments
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    • May 23, 2022 07:20
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    • May 23, 2022 07:05
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  • Lens Analytics question
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    3 comments
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    4 comments
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    • May 17, 2022 18:16
    1 comment
  • Using AR for Marketing outside Snapchat
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    • May 19, 2022 13:35
    1 comment
  • How much it will cost to ship a package from US to my country?
    • Mail Forwarding Service US
    • September 27, 2021 12:35
    4 comments
  • What is the best way to obtain lenses?
    • Christos Gaitanaris
    • April 16, 2022 10:59
    3 comments
  • AR Scavenger Hunt not working well
    • Frank Nanninga
    • May 27, 2021 08:07
    4 comments
  • Explanation
    • ttt
    • May 15, 2022 19:18
    3 comments
  • legacybillboard
    • silentwall-29
    • May 19, 2022 09:58
    1 comment
  • Can i get paid getting paid making lenses?
    • enessmajlovic
    • January 20, 2018 01:07
    4 comments
  • How to move/adjust size of camera
    • Cassidy Lane
    • May 17, 2022 09:16
    1 comment
  • Snapchat preview not working
    • Vinnienull
    • May 11, 2022 12:39
    5 comments
  • Snapchat Law Enforcement Question
    • possibledozen
    • May 18, 2022 06:53
    • Edited
    0 comments
  • Using Lens Studio without Snapchat login
    • ChancellorsSch
    • May 13, 2022 07:57
    2 comments
  • Hair Simulation & Segmentation
    • Pete Collins
    • May 16, 2022 14:56
    1 comment
  • Fouz
    • SAIF
    • May 17, 2022 09:52
    0 comments
  • Snap Filter
    • Batuhan Şimşek
    • April 29, 2022 22:08
    4 comments
  • Syncing particles up with imported 3D animation
    • Nick K
    • January 13, 2022 18:59
    2 comments
  • [Guide] Voice ML
    • Wolf
    • April 12, 2022 15:57
    • Edited
    1 comment
  • FUR stuff request
    • JD
    • May 15, 2022 15:35
    2 comments
  • Quran ali jabier
    • Flow SwiftKey
    • May 15, 2022 09:51
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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