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  • my lens star
    • Faris
    • March 14, 2022 17:56
    5 comments
  • new face lemon trend
    • Faris
    • March 14, 2022 17:36
    5 comments
  • Zodiac Sign Constellations
    • haay_ley
    • March 14, 2022 02:03
    5 comments
  • Minecraft Zombie
    • Bearcat Jamboree
    • December 02, 2021 17:23
    5 comments
  • new lens Beauty
    • Faris
    • October 26, 2021 08:13
    5 comments
  • take look lens Hand
    • Faris
    • March 28, 2022 04:30
    • Edited
    5 comments
  • Scanner effects
    • ragash.qaraman
    • August 16, 2021 09:46
    5 comments
  • Account Verification
    • elambert157
    • August 14, 2021 00:26
    5 comments
  • new lens
    • only_khalifa
    • August 06, 2021 14:45
    5 comments
  • SCIFI Agent
    • Wenstrades
    • August 05, 2021 20:06
    5 comments
  • Beauty Spark
    • Wasim Ghole
    • August 05, 2021 01:46
    • Edited
    5 comments
  • Colorful
    • Wasim Ghole
    • August 01, 2021 05:41
    5 comments
  • Party
    • Maha
    • July 30, 2021 05:37
    5 comments
  • [3D & Mask] Jungle Flowers on Snapchat !
    • Maxime
    • July 28, 2021 21:37
    5 comments
  • Crystal watch (wrist tracking)
    • saqib_m55
    • July 26, 2021 12:15
    5 comments
  • dystopia | a Lens made by me
    • ru.ian
    • July 24, 2021 22:19
    5 comments
  • SnapML | Face Score & Gender Prediction
    • Luke
    • July 18, 2021 16:24
    5 comments
  • Upload Me In Frame
    • jasnoor.harry
    • July 14, 2021 18:40
    • Edited
    5 comments
  • Chroma Skull | a Lens made by me
    • ru.ian
    • July 12, 2021 20:11
    • Edited
    5 comments
  • Love The Turnout Of This Lens! I Could Never Find Eye Colors That Didn’t Look Weird On So I Drew My Own. This Lens Allow Uses To Choose Or Mix Eye Colors!
    • Itzjustkazz
    • July 10, 2021 11:08
    5 comments
  • RC airplane
    • creatorwill
    • July 10, 2021 09:35
    5 comments
  • Purple Virus (3D head Model)
    • saqib_m55
    • July 09, 2021 21:03
    5 comments
  • "Skull space futur"
    • Sudi
    • July 08, 2021 15:19
    5 comments
  • check my new lens ( Bloom )
    • Maha
    • June 29, 2021 02:59
    5 comments
  • FLYLLAX
    • nea
    • June 27, 2021 02:40
    5 comments
  • Finally figured out something new! Try My Sai Di Mango Lens!
    • Itzjustkazz
    • June 26, 2021 14:50
    5 comments
  • Wigglycorn 🦄 Unicorn mask with wiggly horn
    • G3N3ZIS
    • June 26, 2021 14:33
    5 comments
  • Blurry
    • Vanshbhandari42
    • June 26, 2021 08:16
    5 comments
  • Mixo Lens
    • rohitmann132
    • June 26, 2021 07:57
    5 comments
  • lens
    • Customer report
    • June 20, 2021 08:36
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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