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  • [ML & FACE INSET & 3D] Bee World On Snapchat !
    • Maxime
    • December 02, 2020 15:56
    • Edited
    6 comments
  • [London]
    • SirQu3ntin
    • December 01, 2020 18:46
    • Edited
    6 comments
  • New lens (TV )
    • top_x2
    • November 27, 2020 20:56
    6 comments
  • Happy Quotes
    • wenstrades
    • November 25, 2020 19:28
    6 comments
  • FAVORITO
    • saqib_m55
    • November 25, 2020 16:58
    6 comments
  • [chocolate]
    • SirQu3ntin
    • November 17, 2020 18:20
    • Edited
    6 comments
  • New Lens — Neon Line!
    • Denis Rossiev
    • November 16, 2020 05:29
    6 comments
  • Flower Girl
    • Dennis Windowmaker
    • November 14, 2020 19:23
    6 comments
  • "Retro 80s"
    • Sudi
    • November 14, 2020 19:13
    6 comments
  • Larmes
    • wenstrades
    • November 11, 2020 06:46
    6 comments
  • Big Brain
    • alisaid_king
    • November 08, 2020 10:43
    • Edited
    6 comments
  • Coffee
    • Ralfs
    • November 07, 2020 22:49
    6 comments
  • [3D] Beautiful Flower On Snapchat !
    • Maxime
    • November 27, 2020 16:34
    • Edited
    6 comments
  • [ML] Scary Halloween 2.0 On Snapchat !
    • Maxime
    • November 27, 2020 16:31
    • Edited
    6 comments
  • [Pumpkin Face] - 3D
    • SirQu3ntin
    • October 25, 2020 14:19
    • Edited
    6 comments
  • Welcome
    • Dennis Windowmaker
    • October 23, 2020 14:24
    6 comments
  • among us lens with a twist
    • jaysander.b
    • October 23, 2020 05:22
    6 comments
  • Boo Blue
    • Dennis Windowmaker
    • October 11, 2020 20:59
    6 comments
  • Tilt Shift Lens
    • SirQu3ntin
    • September 21, 2020 13:56
    • Edited
    6 comments
  • Quote Snap Share - Add a quote to you favorite Snap
    • Sam Finding
    • September 15, 2020 01:12
    • Edited
    6 comments
  • unable to find my lens in community lesns
    • abhishekrampal
    • June 04, 2020 12:37
    6 comments
  • rejected my lens!
    • filtersq8
    • June 16, 2019 17:35
    6 comments
  • My lens rejected, why ?
    • Dina
    • May 28, 2019 12:20
    6 comments
  • SnapCode Lens Data Problems
    • performancemkt
    • August 20, 2018 14:48
    6 comments
  • Vacation 2018
    • gindisnaps
    • January 19, 2018 15:14
    6 comments
  • Mutupo Popup
    • Jetboyparker
    • January 04, 2018 21:45
    6 comments
  • Dancing Santa (2D)
    • Chris Georgenes
    • December 21, 2017 01:54
    • Edited
    6 comments
  • womens day makeup Crown 3D
    • froos_3sl
    • March 15, 2022 05:33
    • Edited
    5 comments
  • my lens star
    • froos_3sl
    • March 14, 2022 17:56
    5 comments
  • new face lemon trend
    • froos_3sl
    • March 14, 2022 17:36
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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