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Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Handy Hole
    • Jimmy Gunawan
    • December 21, 2017 02:55
    • Edited
    1 comment
  • Dancing Santa (2D)
    • Chris Georgenes
    • December 21, 2017 01:54
    • Edited
    6 comments
  • Static Tree Lens
    • Lucas
    • December 20, 2017 10:13
    • Edited
    2 comments
  • Santa Dance
    • demafleez.com
    • December 20, 2017 06:06
    1 comment
  • Picture Frame
    • fnsubhani
    • December 20, 2017 02:35
    2 comments
  • Our first lens - Cat Dance
    • Bad Pug
    • December 19, 2017 15:22
    • Edited
    2 comments
  • Angry Robo
    • Sunil Neurgaonkar
    • December 19, 2017 07:57
    2 comments
  • Net Neutrality Art Lens
    • Daniel Moreno
    • December 19, 2017 05:56
    • Edited
    2 comments
  • My first ever lens! Let me know if you like it and how I can improve it even more
    • K DEG
    • December 18, 2017 20:14
    1 comment
  • Paper Dinosaurs Lens!
    • Mark Butler
    • December 18, 2017 11:28
    3 comments
  • Allrighty! Check out my darkness creation.
    • Pakko De La Torre
    • December 17, 2017 09:08
    5 comments
  • Snowball Fight Lens
    • dpid
    • December 17, 2017 07:21
    4 comments
  • our logo
    • Moh Halaemarketing
    • December 16, 2017 21:46
    1 comment
  • A little buggy
    • Dale Carman
    • December 15, 2017 19:33
    2 comments
  • Saint Nick's Tree- Awesome Christmas Tree Lens
    • psyk1065
    • December 15, 2017 17:45
    1 comment
  • Add a little Christmas to your desk!
    • Bram van de Ven
    • December 15, 2017 13:19
    1 comment
  • iPhone X 3D animated Face
    • Jimmy Gunawan
    • December 15, 2017 04:29
    5 comments
  • I Think I Nailed It!
    • CyreneQ
    • December 15, 2017 02:54
    • Edited
    3 comments
  • Shy Pangolin Lens
    • rigel.prime
    • December 15, 2017 00:07
    2 comments
  • Stranger Things Alphabet Wall Lens
    • Joe McDonald
    • December 14, 2017 21:48
    3 comments
  • «
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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