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  • Dr. Neo Cortex
    • nbeat3
    • January 14, 2018 07:10
    0 comments
  • Patrick Dances to the beat of any song
    • Andrew Maldonado
    • January 14, 2018 06:30
    0 comments
  • Share your lenses
    • Hashim Farooq
    • January 13, 2018 21:42
    2 comments
  • The Lego Intellectual
    • Kol Bakken
    • January 13, 2018 18:28
    • Edited
    0 comments
  • Sad — hours (Bart Simpson falling)
    • David Garzon
    • January 12, 2018 18:34
    • Edited
    0 comments
  • Skate Lens
    • mrtolien
    • January 12, 2018 17:17
    • Edited
    1 comment
  • Crystal Cave
    • frankie s
    • January 12, 2018 07:28
    0 comments
  • BATMAN TWERKINGGG🦇🔥🔥
    • kevin neves
    • January 12, 2018 02:26
    0 comments
  • A cactus that plays music
    • littlemanforlif
    • January 12, 2018 00:20
    • Edited
    4 comments
  • Jet bike
    • evl
    • January 14, 2018 06:30
    • Edited
    0 comments
  • Happy New Year lens
    • mrtolien
    • January 11, 2018 16:48
    2 comments
  • Dancing Uganda Knuckles
    • Casper Zandbergen
    • January 11, 2018 09:13
    4 comments
  • DBZ goku+music
    • Corey
    • January 10, 2018 04:21
    • Edited
    4 comments
  • Vapor Shark
    • Malcolm Walker
    • January 09, 2018 21:46
    0 comments
  • Do you know the way?
    • Gabriel Cabrera (gabrielc4brera)
    • January 09, 2018 04:01
    1 comment
  • Alba by Roldan Monreal
    • Rob Diaz
    • January 08, 2018 20:43
    0 comments
  • Mech vs UFO
    • frankie s
    • January 07, 2018 20:25
    1 comment
  • Cosmic Octopus wearing VR Headset
    • Sally Slade
    • January 07, 2018 00:13
    2 comments
  • Boombox Boi!!
    • patrick a birks
    • January 05, 2018 01:43
    0 comments
  • Mutupo Popup
    • Jetboyparker
    • January 04, 2018 21:45
    6 comments
  • Frank Ocean Lens
    • Isaiah
    • January 04, 2018 04:28
    • Edited
    0 comments
  • Owned - Trick your friends
    • Florian AMI
    • January 03, 2018 11:04
    3 comments
  • Belgitude, a bit of Belgium in your pocket
    • Kashcorp
    • January 01, 2018 18:10
    0 comments
  • Space Temple Window
    • frankie s
    • January 02, 2018 05:28
    • Edited
    8 comments
  • Compare one BTC with USD cash
    • Volodymyr Kurbatov
    • December 24, 2017 19:46
    1 comment
  • Dimensional Photography Lens
    • Connor Brownell
    • December 23, 2017 17:33
    1 comment
  • Snapchat lens with an artwork of upcoming song and an audio preview when you click on it
    • adriank1410
    • December 30, 2017 00:19
    • Edited
    3 comments
  • Newest version "Darkness Abounds" Filter -- a tad creepy.
    • Pakko De La Torre
    • December 22, 2017 07:53
    2 comments
  • These Lenses are amazing! Have you tried to submit for the contest?
    • Kaitlyn Benitez-Strine
    • December 21, 2017 18:28
    4 comments
  • Fresh Avocado
    • Rob Diaz
    • December 21, 2017 17:29
    7 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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