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Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Black Makeup
    • Lögan
    • October 04, 2018 21:26
    0 comments
  • Flower tiara lens
    • Himanshi Mendiratta
    • October 02, 2018 13:34
    • Edited
    2 comments
  • Graduate Duhok
    • Rager Mziri
    • October 01, 2018 13:38
    0 comments
  • Sexiest Man/Woman Alive
    • Dominique
    • October 01, 2018 00:27
    • Edited
    0 comments
  • Pumpkin Mask
    • Dominique
    • October 01, 2018 00:24
    0 comments
  • Clown Mask
    • Dominique
    • October 01, 2018 00:24
    • Edited
    0 comments
  • dizzy heart crown
    • Hanabanana332
    • October 01, 2018 00:13
    0 comments
  • Face Tattoo Monami Frost Lenz
    • O. Maurer (VISUAL Tattooinfos)
    • September 28, 2018 21:17
    0 comments
  • Add your photo to a poster & place it in the world!
    • lukalangabriel
    • September 21, 2018 15:13
    2 comments
  • Gucci Print Overlay
    • Blakeb056
    • September 17, 2018 01:19
    0 comments
  • Supreme x LV Print Overlay Filter
    • Blakeb056
    • September 16, 2018 02:29
    0 comments
  • My first lens - Akira's Donuts!
    • Aaron Clifford
    • September 14, 2018 16:03
    0 comments
  • More Denver Nuggets AR Lens work - Check out Rocky!
    • Groove Jones
    • September 09, 2018 18:48
    0 comments
  • Denver Nuggets - Rocky Mascot Face Lens
    • Groove Jones
    • September 09, 2018 18:49
    • Edited
    0 comments
  • Colorado Rapids MLS AR Lens
    • Groove Jones
    • September 05, 2018 14:19
    0 comments
  • Old Movie Lens
    • romanejaquez
    • August 29, 2018 22:33
    0 comments
  • Another Angel Lens (with a twist!)
    • romanejaquez
    • August 29, 2018 22:25
    0 comments
  • My first lens
    • Burak Ozcan
    • August 27, 2018 04:44
    • Edited
    1 comment
  • Sad/Happy Dual Screen
    • Brandon / Apoc
    • August 24, 2018 00:39
    0 comments
  • MonaLisa Lens
    • Dweeh
    • August 22, 2018 17:41
    • Edited
    1 comment
  • Take polaroids in world space
    • ashley fletcher
    • August 22, 2018 13:14
    • Edited
    3 comments
  • SnapCode Lens Data Problems
    • performancemkt
    • August 20, 2018 14:48
    6 comments
  • Hundo Back Ground
    • Calvin Wayne
    • August 19, 2018 13:28
    0 comments
  • My first simple face lens demonstrating Assyrian Pride!
    • Kenneth Ibrahim
    • August 15, 2018 23:32
    3 comments
  • Zaq12zm8
    • Mariim12f
    • August 09, 2018 02:32
    • Edited
    1 comment
  • David Bowie Ziggy Lens
    • Tbates
    • August 08, 2018 22:45
    0 comments
  • Johnny Depp, meet Johnny Speqs
    • Tony W
    • August 04, 2018 15:37
    0 comments
  • Beethoven's Hangover aka My First Lens
    • Nuria Q.
    • August 01, 2018 16:33
    3 comments
  • Frothy Beard AR Lens
    • Groove Jones
    • July 30, 2018 18:17
    2 comments
  • SDCC 360 Portal Lenses
    • Mosco
    • July 30, 2018 17:29
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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