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  • Error when publishing Lens
    • Rosalinda Rafael
    • November 20, 2018 03:11
    1 comment
  • Mclovin lens from superbad Become Mclovin!
    • Nick lamela
    • November 18, 2018 03:05
    0 comments
  • Lunosaur
    • Dylon Fiala
    • November 15, 2018 08:19
    0 comments
  • Cool concept - New Years Countdown Lens that changes overtime
    • Brandon / Apoc
    • November 15, 2018 06:25
    • Edited
    1 comment
  • LouisVuittonColor2- Using segmentation now the colored print won't cover your face!
    • Blakeb056
    • November 05, 2018 03:47
    0 comments
  • Bubbleface
    • Anrick
    • November 01, 2018 00:55
    0 comments
  • Try my MONEY MOUTH lens (make dollar bills fly out of your mouth, haha)
    • Justin Melillo
    • October 31, 2018 18:08
    1 comment
  • Burn Glasses
    • AOEPNG
    • October 30, 2018 17:41
    0 comments
  • me me me Lenses
    • tyleeseeuh
    • October 30, 2018 00:21
    0 comments
  • Mumbai City FC
    • Lalit Kumār
    • October 30, 2018 00:52
    • Edited
    2 comments
  • arabic lensstudio
    • Aalzughibi
    • October 27, 2018 01:27
    1 comment
  • Devilish Moments Lens! Get Halloween ready!!
    • Punch Digital
    • October 25, 2018 12:00
    0 comments
  • Heart Filter
    • Aleksgracedlc
    • October 21, 2018 21:50
    1 comment
  • Gameplan Records Lens
    • Chris
    • October 19, 2018 16:26
    0 comments
  • Image Sender
    • Blakeb056
    • October 18, 2018 17:18
    0 comments
  • FrameAPic
    • Blakeb056
    • October 18, 2018 17:15
    0 comments
  • Submitting approved community lens for geo fencing
    • Shalean L Easter
    • October 17, 2018 18:49
    1 comment
  • Adidas Logo Overlay pack
    • Blakeb056
    • October 17, 2018 13:40
    0 comments
  • Community Snap lens for business
    • Ikmsayyaf
    • October 16, 2018 19:18
    1 comment
  • Luis Vuitton Multi Color Drip
    • Blakeb056
    • October 15, 2018 16:16
    0 comments
  • Nike X Off White Overlay lens
    • Blakeb056
    • October 13, 2018 20:17
    0 comments
  • Maori Face Tattoo
    • O. Maurer (VISUAL Tattooinfos)
    • October 12, 2018 19:38
    0 comments
  • Halloween Muerta Face Tattoo
    • O. Maurer (VISUAL Tattooinfos)
    • October 12, 2018 19:32
    0 comments
  • Smiley Box Lens
    • AOEPNG
    • October 09, 2018 10:44
    0 comments
  • Aquarium Face Lens
    • AOEPNG
    • October 09, 2018 10:41
    0 comments
  • Realistic Rain
    • Blakeb056
    • October 08, 2018 06:55
    0 comments
  • Twitch template overlay lens
    • Blakeb056
    • October 08, 2018 06:14
    0 comments
  • Louis vuitton multi color print overlay lens & Louis vuitton Black Print overlay lens
    • Blakeb056
    • October 08, 2018 04:52
    0 comments
  • Majora's Mask | Perfect for the Halloween season
    • Imnick43
    • October 06, 2018 21:13
    0 comments
  • Happy Spooktober! It took me awhile to make this, so enjoy!
    • Imnick43
    • October 06, 2018 18:40
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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