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  • smh my head
    • M _
    • February 17, 2019 21:50
    0 comments
  • Ibbenbüren brummt
    • Berkay Dalkiran57
    • February 14, 2019 12:00
    0 comments
  • Valentines Lens
    • danny_413
    • February 13, 2019 15:56
    0 comments
  • Barbie Background
    • Charlotte C
    • February 11, 2019 22:35
    0 comments
  • So Horny - Happy Valentines
    • Punch Digital
    • February 11, 2019 10:20
    0 comments
  • The force is strong with this one
    • JJ Marshmallow
    • February 10, 2019 03:15
    0 comments
  • Lens Exporting
    • Miles Rockafeler
    • February 01, 2019 19:35
    2 comments
  • Zodiac
    • Dylon Fiala
    • January 31, 2019 11:53
    0 comments
  • Try my new pizza time filter inspired by the pizza slices game
    • Pscl_2000
    • January 28, 2019 05:30
    0 comments
  • Dramatic Makeup Snap Lens!
    • AnnaKiss DaGoddess
    • January 28, 2019 05:02
    0 comments
  • Time Displacement/ Slit Scan Lens
    • ashley fletcher
    • January 24, 2019 09:47
    1 comment
  • Robot Girl Gear Head with Voice Changer
    • cyberfemfaces
    • January 24, 2019 06:15
    0 comments
  • My First Lens - The Eyes
    • Christopher Brady Thomas
    • January 23, 2019 20:05
    • Edited
    0 comments
  • My lens does not show up in Snap camera
    • Velibor Marhofer
    • January 22, 2019 08:20
    1 comment
  • 300 IQ Lens
    • G W
    • January 21, 2019 23:16
    0 comments
  • To be continued meme lens!
    • Omercan komur
    • January 20, 2019 22:37
    0 comments
  • Old Retro style lens
    • haxhi-bekaj
    • January 20, 2019 22:11
    0 comments
  • Lens for Art Festival. I dare you to try it.
    • Brad Carroll
    • January 20, 2019 20:44
    2 comments
  • Apollo 11
    • Dylon Fiala
    • January 20, 2019 14:29
    3 comments
  • “Ur a Star”
    • toby456s
    • January 20, 2019 12:14
    0 comments
  • Gilets jaunes filter
    • Mega tht
    • January 19, 2019 14:11
    0 comments
  • Geometrical Mime Lens
    • cyberfemfaces
    • January 18, 2019 15:53
    0 comments
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=e02847e59ecb4a7bb1b6de94bbc8b765&metadata=01
    • lina design
    • January 17, 2019 12:19
    0 comments
  • mood
    • lina design
    • January 17, 2019 12:14
    0 comments
  • أمي
    • lina design
    • January 17, 2019 12:08
    0 comments
  • Bad bit filter
    • spencer_irvin3
    • January 16, 2019 19:01
    0 comments
  • Bright FIlter Lens
    • Hannah Ptak
    • January 13, 2019 16:09
    0 comments
  • cannot publish lens
    • Bookishilla
    • January 10, 2019 21:53
    2 comments
  • Stitch Lens
    • Sawyer.liam
    • January 08, 2019 03:39
    0 comments
  • Space trip Lens
    • lenslab
    • January 08, 2019 03:04
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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