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  • My Lens "James Charles"
    • Mikael Hagen Johansen
    • May 22, 2019 20:42
    0 comments
  • My Lens "Spring"
    • Mikael Hagen Johansen
    • May 22, 2019 15:26
    0 comments
  • Snapcode for Finalized Sponsored Lens "not for Public Distribution"
    • creative prod
    • May 20, 2019 09:55
    1 comment
  • My Lense "Ugly filter"
    • Mikael Hagen Johansen
    • May 18, 2019 16:40
    0 comments
  • Saleh Al Ameri
    • Astro-saleh
    • May 18, 2019 14:30
    0 comments
  • Happy 17th May - Norway
    • Mikael Hagen Johansen
    • May 16, 2019 19:54
    0 comments
  • Dancing Mario
    • Mikael Hagen Johansen
    • May 15, 2019 16:19
    0 comments
  • Celebrate Victory Day
    • Marat Salihov
    • May 14, 2019 11:52
    0 comments
  • Dimentio, Master of Dimensions
    • Dark Fawfulthegreat64
    • May 12, 2019 22:27
    0 comments
  • Celebrate European elections now !
    • artb268
    • May 09, 2019 20:12
    • Edited
    0 comments
  • Steamy!
    • steaq
    • May 07, 2019 11:12
    0 comments
  • My 4 old forgotten lenses
    • Dzmitry Haiduk
    • May 01, 2019 16:07
    0 comments
  • AJAX Soccer Club Amsterdam
    • Rick Anthony del Toro
    • May 12, 2019 10:45
    • Edited
    1 comment
  • Sandman
    • Jody Connor
    • April 28, 2019 19:05
    0 comments
  • Giesha Robot
    • Jody Connor
    • April 28, 2019 19:03
    • Edited
    0 comments
  • VSCO HB2 Lens
    • beachben88
    • April 28, 2019 06:13
    0 comments
  • Happy King's Day in Holland
    • Rick Anthony del Toro
    • April 27, 2019 16:32
    • Edited
    2 comments
  • Lens for Kingsday 2019 (Holland)
    • danny_413
    • April 26, 2019 14:14
    0 comments
  • Cat 420 Filter
    • Antony Tran
    • April 23, 2019 19:05
    0 comments
  • Earth Day Snapchat Lens 'You Got The Whole World In Your Hands'
    • ybinstock
    • April 22, 2019 11:23
    0 comments
  • Happy Easter Lens!
    • Groove Jones
    • April 19, 2019 22:21
    • Edited
    0 comments
  • Donald Trump
    • fariaru
    • April 18, 2019 18:10
    0 comments
  • Easter Lens
    • fariaru
    • April 18, 2019 17:06
    0 comments
  • Drunk Baby
    • Brooks Hauser
    • April 17, 2019 06:41
    0 comments
  • Testing out Pet Lenses
    • Pedro Cruz
    • April 17, 2019 02:42
    0 comments
  • Wolf Mask Lens
    • ybinstock
    • April 16, 2019 09:38
    0 comments
  • Snapchat Lens for Coachella 2019
    • ybinstock
    • April 12, 2019 09:42
    0 comments
  • Talking Octopus
    • Julien Chaumond
    • April 10, 2019 14:34
    0 comments
  • Old man
    • Jaxon Stoulil
    • April 09, 2019 23:36
    1 comment
  • WRC helmet
    • robinkutt
    • April 09, 2019 20:48
    0 comments
  • «
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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