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  • On the water - Speed Boat, Kayak, Sunset Sail
    • Sam Finding
    • April 01, 2020 19:27
    • Edited
    0 comments
  • Piglet blush V2
    • ruby aubin
    • April 01, 2020 18:46
    0 comments
  • how can i get my lens in the main explore page
    • rana859
    • April 01, 2020 18:43
    0 comments
  • Icon changes
    • senja004
    • April 01, 2020 18:29
    0 comments
  • Piglet
    • ruby aubin
    • April 01, 2020 18:24
    0 comments
  • rannsheee
    • rana859
    • April 01, 2020 18:03
    0 comments
  • Twin Peaks Black Lodge Lens
    • Dennis Faucher
    • April 01, 2020 17:41
    0 comments
  • Pee Wee's Playhouse Lens
    • Dennis Faucher
    • April 01, 2020 17:40
    0 comments
  • clouds blush
    • mana.sarrafi
    • April 01, 2020 16:52
    0 comments
  • Peachy Makeup
    • Boutaina El Guir
    • April 01, 2020 16:30
    0 comments
  • Peachy Freckles
    • Boutaina El Guir
    • April 01, 2020 16:29
    0 comments
  • Piglet blush
    • ruby aubin
    • April 01, 2020 16:28
    0 comments
  • StarsBlush
    • Boutaina El Guir
    • April 01, 2020 16:26
    0 comments
  • the creation blush
    • mana.sarrafi
    • April 01, 2020 16:15
    0 comments
  • Harry Styles blush
    • mana.sarrafi
    • April 01, 2020 16:14
    0 comments
  • Piglet blush
    • ruby aubin
    • April 01, 2020 15:29
    0 comments
  • Orange Butterfly
    • Michaela’s Vlog channel
    • April 01, 2020 15:19
    • Edited
    0 comments
  • Donald duck blush
    • ruby aubin
    • April 01, 2020 13:12
    0 comments
  • freckles and blush
    • daaniiellaq
    • April 01, 2020 12:46
    • Edited
    0 comments
  • Dumbo blush
    • ruby aubin
    • April 01, 2020 12:14
    0 comments
  • Lemon face
    • Keilin Kull
    • April 01, 2020 08:31
    0 comments
  • winnie blush
    • mana.sarrafi
    • April 01, 2020 06:46
    0 comments
  • butterfly cheeks
    • Sarah Mead
    • April 01, 2020 06:16
    • Edited
    0 comments
  • Purple Butterfly
    • Chewynald
    • April 01, 2020 05:32
    0 comments
  • Sharing my Project
    • kerryclifford2
    • April 01, 2020 00:03
    0 comments
  • WFH Venice - Lens for Snap Camera - puts you on Abbot Kinney in Venice, CA
    • Sam Finding
    • March 31, 2020 16:06
    0 comments
  • First Time Using Behavior Script
    • Hayden Smith
    • March 31, 2020 07:40
    0 comments
  • Try it my first bad but I’m learning
    • Alexa M
    • March 31, 2020 07:13
    0 comments
  • Lilly crown
    • Alexa M
    • March 31, 2020 07:12
    0 comments
  • Self Isolation - xx Days in Self Isolation
    • Sam Finding
    • March 30, 2020 22:15
    0 comments
  • «
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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