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  • Poser filter challange
    • Kavin Kumar
    • June 01, 2020 16:20
    • Edited
    0 comments
  • Summer
    • alisaid_king
    • June 01, 2020 14:56
    0 comments
  • Drawing-A-Bird
    • athb.almsha3r
    • June 01, 2020 08:56
    0 comments
  • Love-You-Heart-1
    • athb.almsha3r
    • June 01, 2020 08:53
    0 comments
  • Butterflies
    • athb.almsha3r
    • June 01, 2020 08:52
    0 comments
  • Blue-Eyes
    • athb.almsha3r
    • June 01, 2020 08:51
    0 comments
  • Ice-Cream
    • athb.almsha3r
    • June 01, 2020 08:49
    0 comments
  • 3D-Sticker
    • athb.almsha3r
    • June 01, 2020 08:47
    0 comments
  • Donate Masks
    • mbraichura
    • June 01, 2020 08:22
    0 comments
  • AnimeMe
    • Anothervishal
    • June 01, 2020 01:37
    • Edited
    0 comments
  • Fun Glassses
    • Gaurav Tewari
    • May 31, 2020 18:56
    0 comments
  • "Black snap"
    • krazzyjanak
    • May 31, 2020 14:44
    0 comments
  • Dollar Glasses
    • Gaurav Tewari
    • May 30, 2020 19:44
    0 comments
  • Magical Sky
    • AMIT GUPTA
    • May 30, 2020 08:15
    0 comments
  • Moody
    • Nitika Ramesh
    • May 30, 2020 07:50
    0 comments
  • Party Time
    • AMIT GUPTA
    • May 30, 2020 07:34
    0 comments
  • Dunsparce!
    • napstablook1
    • May 30, 2020 04:27
    0 comments
  • Share more than 20 lenses?
    • Ray Perfetti
    • May 29, 2020 23:35
    0 comments
  • dragon ๐Ÿ‰
    • ibrahimalrwili
    • June 12, 2020 21:42
    • Edited
    0 comments
  • Galaxy
    • mrcloud19
    • May 29, 2020 19:00
    0 comments
  • La Casa De Papel
    • Bharath M B
    • May 29, 2020 16:39
    0 comments
  • Try my Snap Lenses ๐Ÿ˜„
    • AYUSHMAN SINGH CHAUHAN
    • May 28, 2020 20:34
    0 comments
  • Free the Vaccine filter!
    • Joseph Amodei
    • May 28, 2020 17:32
    0 comments
  • Face Paint
    • AMIT GUPTA
    • May 27, 2020 15:51
    0 comments
  • Enemy-Sticker
    • athb.almsha3r
    • May 26, 2020 07:29
    0 comments
  • Distorted Face
    • AMIT GUPTA
    • May 26, 2020 07:17
    0 comments
  • Face Mesh Lens
    • AMIT GUPTA
    • May 26, 2020 07:14
    0 comments
  • sparkle blush lens
    • lost.fishhh
    • May 26, 2020 03:59
    0 comments
  • Memorial DAY FIlter
    • JUAN ANTONIO GRACIA
    • May 25, 2020 21:15
    0 comments
  • Hot Cheeks
    • Nitika Ramesh
    • May 25, 2020 13:05
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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