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  • Glitch
    • alisaid_king
    • June 05, 2020 10:31
    0 comments
  • My birthday
    • felitz69
    • June 05, 2020 08:39
    • Edited
    0 comments
  • neonlove
    • sanjana voona (Sanju)
    • June 05, 2020 08:08
    0 comments
  • Heart broken
    • sanjana voona (Sanju)
    • June 05, 2020 08:06
    0 comments
  • HEART BORKEN
    • sanjana voona (Sanju)
    • June 05, 2020 08:01
    0 comments
  • Stay safe
    • sanjana voona (Sanju)
    • June 05, 2020 07:58
    0 comments
  • Good night Heart
    • krazzyjanak
    • June 05, 2020 06:16
    0 comments
  • Good night Heart
    • krazzyjanak
    • June 05, 2020 06:08
    0 comments
  • "apocalype" filter made by me! :)
    • ru.ian
    • June 04, 2020 19:24
    0 comments
  • Earth template for World Environment Day 2020
    • Gaurav Tewari
    • June 04, 2020 19:03
    0 comments
  • Watch Dogs style Cyber mask
    • Dev
    • June 04, 2020 18:01
    0 comments
  • SAVE THE EARTH
    • Karandeep Singh
    • June 04, 2020 17:47
    • Edited
    0 comments
  • WORK FROM HOME
    • Karandeep Singh
    • June 04, 2020 17:46
    0 comments
  • MATHS WITH KITTY
    • Karandeep Singh
    • June 04, 2020 17:46
    0 comments
  • OUTFIT OF THE DAY
    • Karandeep Singh
    • June 04, 2020 17:44
    0 comments
  • Bored of boring lens? Unlock this!
    • subham-rmodi
    • June 04, 2020 16:27
    0 comments
  • Unlock a new lens ft.Hindustani Bhau
    • subham-rmodi
    • June 04, 2020 16:24
    0 comments
  • Unlock my Lens: "Confused"
    • himnshu97
    • June 04, 2020 12:55
    • Edited
    0 comments
  • Pantai
    • Jayadi Salim
    • June 04, 2020 04:50
    0 comments
  • Synth
    • Jayadi Salim
    • June 04, 2020 04:08
    0 comments
  • Let's Play LUDO!
    • Igunnusaluja
    • June 03, 2020 21:14
    0 comments
  • PUBG
    • Igunnusaluja
    • June 03, 2020 21:12
    0 comments
  • An Anfield Lens for Liverpool Fans
    • Sunchit Lakhanpal
    • June 02, 2020 20:20
    0 comments
  • Created a New Lens on Pride Month, looking forward to your reviews :)
    • Sunchit Lakhanpal
    • June 02, 2020 18:30
    0 comments
  • I created a new lens and it would be great to get your opinions.
    • Ishween Kaur
    • June 02, 2020 18:06
    0 comments
  • Purple Grain
    • Divya Ribeiro
    • June 02, 2020 12:11
    0 comments
  • Dancing Kpop Idol
    • Gaurav Tewari
    • June 02, 2020 07:20
    0 comments
  • the guest
    • ColdSystem
    • June 02, 2020 00:48
    0 comments
  • flight journey
    • Alfonso
    • June 02, 2020 00:38
    0 comments
  • black lives matter #blm lens
    • djrodinflash
    • June 01, 2020 18:32
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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