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  • Account Verification
    • rzwanramazan
    • August 14, 2021 00:26
    5 comments
  • Image 3D
    • dr1hsn
    • May 26, 2022 22:33
    0 comments
  • Mouth Mouth and Mouth
    • lakshan_costa
    • May 20, 2022 06:39
    2 comments
  • BLUE ML Machine learning snapchat lens
    • shahidrayyaan
    • May 25, 2022 10:27
    1 comment
  • new Lenses
    • Games HAZ
    • May 24, 2022 07:43
    1 comment
  • New Lens | LAZY
    • Abdullah Alahmadi
    • May 21, 2022 13:32
    1 comment
  • عدسه سناب شات #لينس_استديو
    • SAIF
    • May 23, 2022 07:36
    1 comment
  • عدسة قلوب متحركه
    • LOlo II
    • May 25, 2022 11:30
    1 comment
  • Sharing lens
    • flam014
    • May 25, 2022 12:28
    0 comments
  • Magic Mask
    • m7annad
    • May 24, 2022 14:23
    0 comments
  • Back loop and headband decorated with flowers
    • m7annad
    • May 24, 2022 14:06
    0 comments
  • عدسة عبارات جميله
    • LOlo II
    • May 24, 2022 12:57
    0 comments
  • عدسة تعديل وجه للبنات
    • LOlo II
    • May 24, 2022 06:23
    0 comments
  • Cowboy Star
    • eren892
    • July 26, 2021 12:42
    • Edited
    2 comments
  • عدسة نمش و فراشات
    • LOlo II
    • May 23, 2022 20:41
    0 comments
  • عدسة ازرار متعدده
    • LOlo II
    • May 23, 2022 20:40
    0 comments
  • عدسة تغيير لون العين
    • LOlo II
    • May 23, 2022 20:37
    0 comments
  • عدسة مناسبات تخرج
    • LOlo II
    • May 23, 2022 20:36
    0 comments
  • عدسة جميله تأثير للوجه
    • LOlo II
    • May 23, 2022 20:31
    0 comments
  • White Skin HD
    • froos_3sl
    • May 09, 2022 01:04
    0 comments
  • "Smart brain"
    • Sudi
    • May 02, 2022 14:24
    0 comments
  • Eid Mubarek Lens ⭐️
    • froos_3sl
    • May 01, 2022 06:13
    0 comments
  • Arkham Lens - HOLOGRAPHIC AR ( tell me what you think)
    • Famz
    • April 28, 2022 23:01
    0 comments
  • "dress metal"
    • Sudi
    • April 25, 2022 14:20
    0 comments
  • Allah
    • Designs Sho0oq
    • April 23, 2022 22:14
    0 comments
  • Summer invert
    • froos_3sl
    • May 23, 2022 18:24
    0 comments
  • bear face
    • siebuhh0
    • April 12, 2022 19:15
    3 comments
  • Blue lens
    • waleed alshmri
    • April 11, 2022 23:52
    1 comment
  • Clear Light
    • froos_3sl
    • May 22, 2022 18:48
    0 comments
  • Hair Styles
    • karanpadhiar21
    • June 02, 2021 06:28
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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