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  • Let Dancing The Planet Lens
    • itech2030
    • May 23, 2021 14:28
    8 comments
  • [Face expression & 3D] Head of universe on Snapchat
    • Maxime
    • May 02, 2021 11:33
    8 comments
  • "Predator"
    • Sudi
    • April 29, 2021 10:14
    8 comments
  • New Lens 3D for funny ( MOOSE ) ๐Ÿฎ
    • HaMa
    • April 28, 2021 00:17
    • Edited
    8 comments
  • Rc heli
    • wenstrades
    • April 27, 2021 14:39
    8 comments
  • Love You R6
    • Rebwardlawar
    • April 23, 2021 22:15
    8 comments
  • I've done 3D Eyelashes on Lens Studio!
    • Pedro Donatti
    • March 25, 2021 22:58
    8 comments
  • [Bringing art back to life] - ML series
    • SirQu3ntin
    • February 28, 2021 16:02
    • Edited
    8 comments
  • My Latest Creation ๐Ÿ˜†
    • Jason K
    • February 26, 2021 02:26
    8 comments
  • [Ski] - SnapML
    • SirQu3ntin
    • February 21, 2021 20:09
    • Edited
    8 comments
  • Fur Style
    • Pavlo Tkachenko
    • January 12, 2021 20:33
    8 comments
  • Check Out My Lenses!
    • diorzack
    • November 07, 2020 17:34
    8 comments
  • Nutella Game
    • khdesigns2019
    • November 04, 2020 04:12
    8 comments
  • Playing Game with Children
    • Iwaki Shinji
    • August 30, 2020 15:38
    • Edited
    8 comments
  • Space Temple Window
    • frankie s
    • January 02, 2018 05:28
    • Edited
    8 comments
  • Lens xf beaty
    • froos_3sl
    • April 06, 2022 03:38
    7 comments
  • Try the Lens
    • froos_3sl
    • April 04, 2022 06:14
    7 comments
  • Lens Women in armed forces
    • froos_3sl
    • March 25, 2022 18:44
    7 comments
  • No eyebrows
    • Yajan
    • December 18, 2021 08:50
    7 comments
  • Pig Nose
    • chakdar.it
    • December 04, 2021 19:25
    7 comments
  • Fire Cage / 3D
    • Maha
    • July 27, 2021 09:18
    • Edited
    7 comments
  • Devil Inside Lens
    • Yajan
    • June 12, 2021 04:48
    7 comments
  • water spirit ML
    • william
    • June 08, 2021 03:44
    7 comments
  • color blings (Kira Kira) with a soft glow filter
    • wasimghole
    • July 12, 2021 06:11
    • Edited
    7 comments
  • Releasing lenses
    • william
    • June 03, 2021 06:18
    7 comments
  • Become the legendary pirate ''Captain Tanay''
    • tanaykini
    • June 02, 2021 17:37
    7 comments
  • Feeling of art [Animated 3D]
    • fxk
    • June 01, 2021 06:03
    7 comments
  • Feeling myself [Animatied 3D]
    • fxk
    • June 01, 2021 05:25
    7 comments
  • The cake lens and the candles are wonderful
    • Maha
    • June 01, 2021 02:38
    • Edited
    7 comments
  • BW Body Outline
    • fxk
    • May 31, 2021 16:08
    7 comments
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We're here to help! We just need a little bit of information...

What system are you using?

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Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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