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  • New lens [Night bokeh]
    • Aboday.123
    • July 06, 2021 23:51
    4 comments
  • 3D Golden bull Try it now, it's worth a try, and share your opinion in the comments
    • Aboday.123
    • July 06, 2021 23:50
    4 comments
  • X7 Bright
    • Adnanx741
    • July 02, 2021 05:50
    4 comments
  • Face zooming [Trending Lens]
    • fxk
    • July 01, 2021 23:21
    4 comments
  • LLAX (Animation) [3D]
    • fxk
    • July 01, 2021 23:18
    4 comments
  • Crystal Bracelet [3D]
    • fxk
    • June 29, 2021 03:44
    4 comments
  • Sprite Align Lens - Auto Zoom for Photography
    • rowanalsherif
    • June 29, 2021 03:06
    4 comments
  • mercedes
    • salmanramzi
    • June 28, 2021 23:38
    4 comments
  • Bad Habits - Ed Sheeran (Inspired Lens)
    • John Brown
    • June 28, 2021 07:39
    4 comments
  • Checkout "Brightly Fades"!
    • Under25 NIFT RBL
    • June 27, 2021 19:59
    4 comments
  • the purge is here boyz
    • Harpreetk03
    • June 27, 2021 03:30
    4 comments
  • Try My Jeopardy Lens
    • Kazz Hyuga
    • June 26, 2021 18:05
    4 comments
  • Sunset x Frames
    • tushar5186
    • June 26, 2021 17:06
    4 comments
  • STERoHaX
    • fxk
    • June 26, 2021 02:01
    4 comments
  • Copines Pota Lens
    • wasimghole
    • July 12, 2021 06:09
    • Edited
    4 comments
  • I Love making lenses!!!
    • Kazz Hyuga
    • June 25, 2021 04:30
    4 comments
  • Chicken Wing ๐Ÿ—
    • jasnoor.harry
    • June 24, 2021 16:20
    4 comments
  • Art Nouveau 2D Mask
    • Jader Macedo
    • June 21, 2021 05:12
    4 comments
  • x31337 [Animated 3D]
    • fxk
    • June 20, 2021 02:56
    4 comments
  • Check out my Self-help Lens
    • Chloe Korzh
    • June 18, 2021 17:05
    • Edited
    4 comments
  • Sizuka is dancing
    • Models By Thor
    • June 18, 2021 10:54
    4 comments
  • police/3D
    • william
    • June 18, 2021 03:21
    4 comments
  • Chroma Split
    • Yajan
    • June 17, 2021 03:25
    4 comments
  • Evil Teddy Eyes
    • reotimi
    • June 15, 2021 01:29
    4 comments
  • Black Film
    • gagzslach
    • June 13, 2021 12:47
    4 comments
  • snap ml
    • arreejo
    • June 12, 2021 23:22
    • Edited
    4 comments
  • Dr. Doofenshmirtz
    • karanpadhiar21
    • June 11, 2021 18:41
    4 comments
  • Two Frames
    • gagzslach
    • June 10, 2021 13:09
    4 comments
  • fire demon ML
    • william
    • June 10, 2021 04:44
    4 comments
  • wizard 3D
    • william
    • June 09, 2021 04:48
    4 comments
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We're here to help! We just need a little bit of information...

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Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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