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  • Aesthetic Red Sparkle Lens
    • Azeem
    • February 11, 2021 12:39
    • Edited
    5 comments
  • Plastic Bag
    • Mārtiņš Zutis
    • October 27, 2020 14:54
    5 comments
  • ORANI - NEW LENS
    • wesamkk5
    • October 19, 2020 19:57
    5 comments
  • KDA Evelynn
    • misssssilver
    • October 13, 2020 19:43
    5 comments
  • [MASK] 2 Worlds on Snapchat !
    • Maxime
    • November 27, 2020 16:32
    • Edited
    5 comments
  • Aiapaec - chief deity of the Mochica culture (Peru)
    • Emiliusvgs
    • September 25, 2020 16:18
    5 comments
  • Robotics Lens
    • Ishpreet Singh
    • September 15, 2020 06:14
    5 comments
  • indie kira
    • j.patn
    • August 11, 2020 17:43
    5 comments
  • Camera Roll Upload
    • felitz69
    • August 07, 2020 14:32
    5 comments
  • background black and white , person in color . example and download
    • ibrahimalrwili
    • July 11, 2020 21:16
    • Edited
    5 comments
  • virtual bubble blower
    • vishal yadav
    • June 06, 2020 19:30
    5 comments
  • Guess The Word - Game to guess a word that only the other players can see
    • Sam Finding
    • April 17, 2020 03:36
    • Edited
    5 comments
  • new lens
    • xzs_20
    • February 14, 2020 18:50
    5 comments
  • Head phone with sound.
    • Oscar Ponce
    • May 16, 2018 06:12
    5 comments
  • Valentine’s Day 3D Lens!!
    • Justin Melillo
    • February 14, 2018 19:06
    • Edited
    5 comments
  • MOLE HOLES!
    • Acknickulous
    • January 27, 2018 01:36
    5 comments
  • Zombie!
    • Mike G.
    • January 25, 2018 19:34
    5 comments
  • Happy Ice Cream
    • the72bakery
    • January 17, 2018 21:31
    5 comments
  • Allrighty! Check out my darkness creation.
    • Pakko De La Torre
    • December 17, 2017 09:08
    5 comments
  • iPhone X 3D animated Face
    • Jimmy Gunawan
    • December 15, 2017 04:29
    5 comments
  • wood Rose
    • froos_3sl
    • April 24, 2022 07:43
    4 comments
  • Bunny Template
    • froos_3sl
    • April 21, 2022 06:39
    4 comments
  • New lens love
    • froos_3sl
    • April 10, 2022 06:02
    4 comments
  • Anime lens
    • Balraj Bains
    • March 17, 2022 20:17
    4 comments
  • Holi with Gujiya and Malpua
    • dheeraj0308
    • March 17, 2022 13:33
    4 comments
  • face anime 3D
    • froos_3sl
    • March 14, 2022 17:50
    4 comments
  • Army Robot
    • Jay.mills1
    • February 28, 2022 18:51
    4 comments
  • new lens face apple
    • froos_3sl
    • February 25, 2022 04:51
    • Edited
    4 comments
  • marshmello mask
    • Mfb-official
    • February 11, 2022 21:08
    4 comments
  • Sweetwineglass is my new lens. Must view
    • dmoneylord1
    • January 11, 2022 10:19
    • Edited
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

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Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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