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  • cobalt
    • Georgio Nassar
    • May 31, 2021 08:42
    5 comments
  • 👽Organic alien mask👀
    • G3N3ZIS
    • May 31, 2021 07:12
    5 comments
  • VFX Phoenix Bird [Animated 3D]
    • fxk
    • May 29, 2021 12:01
    • Edited
    5 comments
  • New Lens "Ralphie Calling"
    • sevar
    • May 28, 2021 18:48
    • Edited
    5 comments
  • Carved in Stone | SnapML
    • Rob Patterson
    • May 24, 2021 23:01
    5 comments
  • Basquiat Crown
    • haay_ley
    • May 21, 2021 22:40
    5 comments
  • hologram
    • only_khalifa
    • May 20, 2021 22:25
    5 comments
  • [Stencil Effect] Runaway Aurora
    • itech2030
    • May 18, 2021 12:07
    5 comments
  • Lightning effect 🌩
    • maheshrawat022
    • May 15, 2021 16:46
    5 comments
  • Electrical Face
    • itech2030
    • May 14, 2021 02:53
    5 comments
  • Soft body simulation
    • Jorik Rosa
    • May 21, 2021 07:02
    • Edited
    5 comments
  • Soft body simulation Lens with Banana
    • Jorik Rosa
    • May 13, 2021 08:02
    5 comments
  • Hamster Cheek Lens
    • Jorik Rosa
    • May 13, 2021 07:50
    5 comments
  • ML Filters
    • Popul-AR
    • May 12, 2021 17:06
    • Edited
    5 comments
  • OLC
    • only_khalifa
    • May 11, 2021 22:54
    5 comments
  • bald effect
    • william
    • May 05, 2021 08:23
    5 comments
  • 3D Lens
    • Asishtom1999
    • May 03, 2021 15:18
    5 comments
  • NO HAIR - SNAPML
    • FADI MATURY
    • May 03, 2021 10:12
    5 comments
  • jelly bean world
    • william
    • May 02, 2021 01:26
    5 comments
  • Sharpen color pop
    • wenstrades
    • April 29, 2021 15:26
    5 comments
  • Animated
    • only_khalifa
    • April 29, 2021 07:25
    5 comments
  • Art Background [SnapML]
    • fxk
    • April 28, 2021 17:37
    5 comments
  • Sun Style [SnapML]
    • fxk
    • April 28, 2021 17:36
    5 comments
  • Iron Man Head [3D]
    • fxk
    • April 28, 2021 05:09
    5 comments
  • You Bitcoin
    • wenstrades
    • April 27, 2021 22:10
    5 comments
  • BandY Background [SnapML]
    • fxk
    • April 27, 2021 20:32
    5 comments
  • Beautiful Broken Mirror Lens - New Idea
    • itech2030
    • April 26, 2021 22:30
    5 comments
  • Beautiful Pink Lens
    • itech2030
    • April 26, 2021 19:22
    5 comments
  • New Lens "Hulk vision"
    • sevar
    • April 26, 2021 09:35
    5 comments
  • fahad
    • trendalmamlkah
    • April 26, 2021 05:42
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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