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  • New Lens Studio Forum Pinned
    • Vincent Tang
    • May 24, 2022 22:27
    • Edited
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    • June 28, 2020 18:31
    • Edited
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    • officialnowent
    • December 04, 2020 14:41
    • Edited
    14 comments
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    12 comments
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    • Itzgardy
    • May 02, 2021 09:53
    12 comments
  • [Colorful Flames]
    • SirQu3ntin
    • February 28, 2021 14:55
    12 comments
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    • Faris
    • March 16, 2022 01:28
    11 comments
  • Gaming setup
    • Wenstrades
    • June 07, 2021 23:28
    11 comments
  • pet squid/chain physics
    • creatorwill
    • June 02, 2021 01:07
    11 comments
  • thor 3D
    • creatorwill
    • May 30, 2021 09:16
    11 comments
  • 3d name on head
    • chakdar.it
    • April 24, 2021 22:00
    11 comments
  • "Enhancing" Education through SnapAR
    • Abdullah Al-Mahya
    • February 26, 2022 17:14
    10 comments
  • my lens saudi National day
    • Faris
    • March 28, 2022 04:49
    • Edited
    10 comments
  • "Space storm"
    • Sudi
    • September 18, 2021 08:41
    10 comments
  • Time Cover
    • Yajan
    • June 27, 2021 03:02
    10 comments
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    • creatorwill
    • June 16, 2021 02:44
    10 comments
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    • creatorwill
    • June 04, 2021 01:26
    10 comments
  • Voltaic | a Lens made by me
    • ru.ian
    • May 30, 2021 20:57
    • Edited
    10 comments
  • Sandy Man Lens
    • itech2030
    • May 22, 2021 15:18
    10 comments
  • [Catwoman]
    • SirQu3ntin
    • April 02, 2021 21:51
    10 comments
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    • SirQu3ntin
    • March 07, 2021 00:57
    10 comments
  • [ML] Educational Lens Flag Recognition
    • Maxime
    • December 22, 2020 14:02
    • Edited
    10 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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