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Show no status All Planned Not planned Completed Answered No status Sort by votes Newest post Recent activity Votes Comments
  • wizard 3D
    • creatorwill
    • June 09, 2021 04:48
    4 comments
  • Color correction
    • Jass91142
    • June 06, 2021 19:34
    • Edited
    0 comments
  • blue pebbles ML
    • creatorwill
    • June 06, 2021 02:06
    6 comments
  • [NEW LENS ALERT]
    • landry.konan
    • June 06, 2021 00:49
    3 comments
  • Fantasy Face [3D]
    • Itzgardy
    • June 05, 2021 16:43
    2 comments
  • snap ML/mystic lines
    • creatorwill
    • June 05, 2021 02:19
    8 comments
  • spngebob dancing
    • reotimi
    • June 05, 2021 00:01
    2 comments
  • try out new lenses for face A50
    • ahmad_chiway
    • June 04, 2021 19:34
    2 comments
  • Huge views problem
    • varunvdn
    • June 04, 2021 17:16
    3 comments
  • Trippy Pink
    • Phoebelaytonn
    • June 04, 2021 07:27
    5 comments
  • new lens
    • only_khalifa
    • June 03, 2021 11:38
    2 comments
  • Lea
    • Wenstrades
    • June 02, 2021 18:13
    3 comments
  • Bongo cat v2
    • mr_dorvi
    • June 02, 2021 09:58
    5 comments
  • KRD Beauty
    • Aloka
    • June 02, 2021 00:44
    1 comment
  • KRD Beauty
    • Aloka
    • June 01, 2021 18:59
    0 comments
  • Fruit head lens: a fruit set that changes with a click
    • Maha
    • June 01, 2021 17:09
    3 comments
  • Mars Alien [Animated 3D]
    • nea
    • June 01, 2021 15:27
    5 comments
  • Bongocat v1
    • mr_dorvi
    • June 01, 2021 14:37
    2 comments
  • Looking Glass Holo [Animated 3D]
    • nea
    • June 01, 2021 14:12
    5 comments
  • Feeling of art [Animated 3D]
    • nea
    • June 01, 2021 06:03
    7 comments
  • Feeling myself [Animatied 3D]
    • nea
    • June 01, 2021 05:25
    7 comments
  • Door segmentation with snapml(fritz studio)
    • faith adewale
    • May 31, 2021 08:17
    6 comments
  • [TEMPLATE] Light Kit
    • Nathan Sandars
    • May 28, 2021 12:09
    • Edited
    6 comments
  • Create a Filter
    • Noah Lupowitz
    • May 10, 2021 18:14
    • Edited
    4 comments
  • Funny face
    • Hsn4-4
    • April 30, 2021 02:30
    6 comments
  • demons | a lens using body segmentation made by me
    • ru.ian
    • April 28, 2021 19:18
    • Edited
    3 comments
  • Art Background [SnapML]
    • nea
    • April 28, 2021 17:37
    5 comments
  • 360-MOON
    • IT_066
    • April 26, 2021 00:13
    4 comments
  • Time lens
    • c4_v
    • April 08, 2021 21:15
    • Edited
    5 comments
  • XAesthetic
    • Adnanx741
    • April 08, 2021 15:27
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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