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Show no status All Planned Not planned Completed Answered No status Sort by votes Newest post Recent activity Votes Comments
  • AliA Cool Intro
    • jameslsdaman
    • May 17, 2018 10:47
    0 comments
  • Iron Man Mask Face Lens that opens and has the HUD
    • Brandon / Apoc
    • May 17, 2018 00:58
    • Edited
    0 comments
  • Head phone with sound.
    • Oscar Ponce
    • May 16, 2018 06:12
    5 comments
  • Ramadan
    • hama qasim
    • May 15, 2018 23:36
    • Edited
    0 comments
  • noah
    • noah
    • May 15, 2018 18:46
    0 comments
  • My lens for ramadhan
    • hamedkurd7
    • May 11, 2018 11:26
    0 comments
  • World Cup Russia
    • Dylon Fiala
    • May 10, 2018 14:38
    2 comments
  • Timed Photo Lens, Take hands-free pictures!
    • Brandon / Apoc
    • May 07, 2018 16:35
    • Edited
    1 comment
  • Mantis Colony
    • Dylon Fiala
    • May 07, 2018 08:34
    1 comment
  • Cute Bat Lens!
    • julias4
    • May 04, 2018 13:36
    1 comment
  • A website to share your lens!
    • wiiiiliam2000
    • April 27, 2018 00:46
    0 comments
  • Bill Wurtz "How Did This Happen?" Lens
    • Ronny Geis
    • April 25, 2018 14:31
    0 comments
  • A cute or creepy filter whatever you want to call it!
    • av-uh22
    • April 21, 2018 18:43
    1 comment
  • Fake iPhone message from Mom: "You're grounded."
    • Bram van de Ven
    • April 17, 2018 08:56
    0 comments
  • Mission Impossible theme
    • carcar999
    • March 30, 2018 19:16
    0 comments
  • Soundboard of classic sitcom sounds
    • carcar999
    • March 30, 2018 19:15
    0 comments
  • Why you always lyin
    • carcar999
    • March 30, 2018 19:14
    0 comments
  • Written and Directed by George Lucas
    • carcar999
    • March 30, 2018 19:13
    0 comments
  • Ant Colony
    • Dylon Fiala
    • March 23, 2018 15:32
    0 comments
  • Ladybird Colony
    • Dylon Fiala
    • March 22, 2018 18:20
    2 comments
  • Dancing Bart Sense
    • Marvin Bailey
    • March 21, 2018 18:27
    0 comments
  • 3D Bottle Flip Game
    • Kyle Watson
    • March 18, 2018 18:10
    3 comments
  • Saxo Time !
    • mrtolien
    • March 17, 2018 13:17
    0 comments
  • Pray Stations of the Cross on Snapchat!
    • Nick J. Longo
    • March 17, 2018 05:52
    0 comments
  • Playable Drum Set lens
    • Chris Lane
    • March 15, 2018 18:16
    • Edited
    0 comments
  • Pi Day Pizza Party
    • Eve Teodorczyk
    • March 15, 2018 13:36
    • Edited
    0 comments
  • Black Hole Portal: A Tribute to Stephen Hawking
    • Bram van de Ven
    • March 14, 2018 19:59
    4 comments
  • Catch the Golden Snitch! Interactive game/Tap to play
    • Bram van de Ven
    • March 13, 2018 14:42
    0 comments
  • March For Our Lives
    • Benjamin Sacks
    • March 13, 2018 14:33
    • Edited
    0 comments
  • Sonic Finger Pose Lens
    • edgyinfinite13
    • March 04, 2018 22:42
    • Edited
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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