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Show no status All Planned Not planned Completed Answered No status Sort by votes Newest post Recent activity Votes Comments
  • New Trending Vsco A6 Lens
    • pagb
    • November 17, 2020 23:51
    2 comments
  • Une Fois 
    • wenstrades
    • November 17, 2020 19:21
    3 comments
  • Winter! On trending #25!!!
    • alisaid_king
    • November 17, 2020 17:51
    3 comments
  • "sunrise" << trending in #50 try it once
    • jaay.patell
    • November 17, 2020 13:54
    2 comments
  • New Lens - XOMYD
    • seanbeaumont1
    • November 17, 2020 06:59
    1 comment
  • New lens (Anime face )
    • Maha
    • November 17, 2020 00:11
    2 comments
  • Widowmaker
    • Dennis Windowmaker
    • November 16, 2020 19:21
    3 comments
  • "Camera Roll" Lens Fixed
    • jaay.patell
    • November 16, 2020 08:19
    2 comments
  • New Lens — Neon Line!
    • Denis Rossiev
    • November 16, 2020 05:29
    6 comments
  • Bling-and-Date
    • athb.almsha3r
    • November 16, 2020 03:21
    4 comments
  • New lens using a template for (Full body triggers)
    • Maha
    • November 16, 2020 02:38
    3 comments
  • Anew lens with a distinctive idea
    • Maha
    • November 16, 2020 02:23
    3 comments
  • NEW LENS
    • zizoagha6
    • November 15, 2020 21:51
    • Edited
    4 comments
  • Only 5 days
    • Ali Matar
    • November 15, 2020 19:04
    4 comments
  • Big Brain! On trending list!!!
    • alisaid_king
    • November 15, 2020 17:14
    5 comments
  • [3D & SIMULATION] Old Man on Snapchat !
    • Maxime
    • November 27, 2020 16:36
    • Edited
    3 comments
  • Gingerbread
    • Michelle Moller
    • November 15, 2020 05:29
    2 comments
  • Gingerbread
    • Michelle Moller
    • November 15, 2020 05:29
    1 comment
  • Coca-Cola Lens
    • Tristen.fulton
    • November 14, 2020 20:54
    1 comment
  • Flower Girl
    • Dennis Windowmaker
    • November 14, 2020 19:23
    6 comments
  • "Retro 80s"
    • Sudi
    • November 14, 2020 19:13
    6 comments
  • Snapcos Luxe
    • Dennis Windowmaker
    • November 14, 2020 18:29
    4 comments
  • TECO
    • wenstrades
    • November 14, 2020 16:13
    4 comments
  • BW
    • qatar4u
    • November 14, 2020 13:49
    2 comments
  • BLVCK
    • qatar4u
    • November 14, 2020 13:47
    2 comments
  • Alien face
    • alisaid_king
    • November 14, 2020 12:46
    3 comments
  • My portfolio
    • Munzushka
    • November 14, 2020 10:24
    2 comments
  • Mango
    • wenstrades
    • November 14, 2020 06:24
    2 comments
  • Mango
    • wenstrades
    • November 14, 2020 06:02
    1 comment
  • SONDER
    • Charl Magallano
    • November 14, 2020 05:06
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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