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  • “Cosmetic mask”
    • Vivek.0525
    • October 28, 2021 04:26
    1 comment
  • SENTINELS PROJECT THANKS FOR WATCHING
    • yougraph
    • October 28, 2021 00:00
    0 comments
  • Twerking Ghost
    • Yamini Sunil
    • October 27, 2021 15:57
    0 comments
  • [Face Expressions] Spooky Pumpkin on Snapchat !
    • Maxime
    • October 27, 2021 14:42
    0 comments
  • ALWAYS TIRED
    • justin.crx
    • October 27, 2021 14:35
    0 comments
  • DRAGONN
    • justin.crx
    • October 27, 2021 14:34
    0 comments
  • Pumpkin
    • Georgio Nassar
    • October 27, 2021 13:10
    0 comments
  • new LENSES TRY OUT makeupe
    • ahmad_chiway
    • October 26, 2021 21:22
    0 comments
  • “Candy Crown”
    • Vivek.0525
    • October 26, 2021 15:21
    0 comments
  • Sheikh Style
    • bakarimustafa
    • October 26, 2021 14:41
    0 comments
  • Teal
    • bakarimustafa
    • October 26, 2021 14:40
    0 comments
  • Oomph
    • bakarimustafa
    • October 26, 2021 14:40
    0 comments
  • Warmth
    • bakarimustafa
    • October 26, 2021 14:39
    0 comments
  • Radiant
    • bakarimustafa
    • October 26, 2021 14:39
    0 comments
  • Fuji
    • bakarimustafa
    • October 26, 2021 14:38
    0 comments
  • Gold
    • bakarimustafa
    • October 26, 2021 14:37
    0 comments
  • Colorful Clown 🤡
    • bakarimustafa
    • October 26, 2021 14:36
    0 comments
  • Tender Heart
    • bakarimustafa
    • October 26, 2021 14:35
    0 comments
  • Fire Embers 🔥
    • bakarimustafa
    • October 26, 2021 14:34
    0 comments
  • Rainbow Eyes
    • bakarimustafa
    • October 26, 2021 14:33
    0 comments
  • Pet Face ML
    • bakarimustafa
    • October 25, 2021 23:59
    0 comments
  • The Witcher
    • bakarimustafa
    • October 25, 2021 23:58
    0 comments
  • Workday Style
    • bakarimustafa
    • October 25, 2021 23:58
    0 comments
  • "bat galactic"
    • Sudi
    • October 25, 2021 17:03
    0 comments
  • Stitch B Heart
    • bakarimustafa
    • October 25, 2021 02:32
    0 comments
  • Tired
    • bakarimustafa
    • October 25, 2021 02:29
    0 comments
  • Fashion Look
    • bakarimustafa
    • October 25, 2021 02:28
    0 comments
  • Ghost 👻
    • bakarimustafa
    • October 24, 2021 16:19
    0 comments
  • Halloween Vampire 🧛‍♂️
    • bakarimustafa
    • October 24, 2021 16:18
    0 comments
  • Trick or Treat 🎃
    • bakarimustafa
    • October 24, 2021 16:17
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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