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  • Lenses
    • xtadas69
    • June 04, 2020 23:51
    2 comments
  • dragon 🐉
    • ibrahimalrwili
    • June 12, 2020 21:42
    • Edited
    0 comments
  • happy eid
    • ibrahimalrwili
    • June 12, 2020 21:43
    • Edited
    0 comments
  • wich flower are you?
    • jozelo139
    • April 10, 2020 19:49
    • Edited
    0 comments
  • check out my lens “galaxy blush” by tanvi:)
    • Dance 101
    • April 10, 2020 15:49
    • Edited
    2 comments
  • LV Catfish ( with example )
    • grace
    • April 09, 2020 23:37
    • Edited
    0 comments
  • butterfly filter for dogs and cats (with photo example )
    • grace
    • April 09, 2020 23:37
    • Edited
    0 comments
  • Check out some of my filters
    • Symere Sanders
    • April 08, 2020 07:21
    0 comments
  • thug life lens!
    • Alanaat
    • April 05, 2020 02:53
    • Edited
    0 comments
  • THIS IS FINE...
    • Sheila Hippert
    • April 02, 2020 02:38
    0 comments
  • vintage flower blush
    • mana.sarrafi
    • April 01, 2020 19:29
    0 comments
  • how can i get my lens in the main explore page
    • rana859
    • April 01, 2020 18:43
    0 comments
  • golden butterflies, freckles
    • Aaronviney333
    • March 25, 2020 03:38
    0 comments
  • sunset moon - a warm lens perfect for everyone
    • bradenboothby
    • March 02, 2020 03:03
    0 comments
  • desire - lens
    • wesamkk5
    • March 01, 2020 20:46
    0 comments
  • A lot of filters i made :)
    • Vackrastesweden
    • February 27, 2020 14:59
    0 comments
  • Lens, My Future Job Will BE
    • Vackrastesweden
    • February 27, 2020 14:58
    0 comments
  • Avengers VHS
    • chewynald
    • February 23, 2020 05:15
    0 comments
  • January Embers
    • lottaacne
    • February 18, 2020 16:33
    1 comment
  • Justin Bieber - Yummy Lens
    • John Brown
    • February 14, 2020 01:31
    • Edited
    0 comments
  • Face Room
    • Albrektv
    • February 13, 2020 17:44
    1 comment
  • New lens
    • b2-l
    • February 12, 2020 17:51
    2 comments
  • Cloud ART
    • Albrektv
    • February 11, 2020 18:00
    3 comments
  • Italia
    • b2-l
    • February 11, 2020 07:32
    0 comments
  • New lens
    • b2-l
    • February 11, 2020 07:31
    0 comments
  • Aesthetic Venice Breeze Filter
    • aashvi77
    • February 09, 2020 14:57
    1 comment
  • My new lense “Urban Night”
    • aashvi77
    • February 09, 2020 14:49
    2 comments
  • Funny Face
    • travis_griff28
    • February 07, 2020 05:33
    0 comments
  • Blue Eyes
    • travis_griff28
    • February 07, 2020 05:32
    0 comments
  • Lighting Bolts
    • travis_griff28
    • February 07, 2020 05:30
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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