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  • New Lens Studio Forum Pinned
    • Vincent Tang
    • May 24, 2022 22:27
    • Edited
    3 comments
  • Night 4k 🌒
    • Y3-j
    • June 08, 2022 06:08
    0 comments
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    • June 08, 2022 04:31
    2 comments
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    • L26.a
    • June 08, 2022 01:23
    0 comments
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    • Allie_neff
    • June 07, 2022 20:42
    0 comments
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    • June 06, 2022 16:38
    0 comments
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    • R.iyad
    • June 06, 2022 01:43
    0 comments
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    • R.iyad
    • June 06, 2022 01:42
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    • R.iyad
    • June 06, 2022 01:41
    0 comments
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    • R.iyad
    • June 06, 2022 01:41
    0 comments
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    • Y3-j
    • June 05, 2022 18:25
    0 comments
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    • joel_shanky
    • June 05, 2022 11:51
    0 comments
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    • joel_shanky
    • June 05, 2022 11:50
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    • joel_shanky
    • June 05, 2022 11:50
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    • joel_shanky
    • June 05, 2022 11:49
    0 comments
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    • joel_shanky
    • June 05, 2022 11:49
    0 comments
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    • joel_shanky
    • June 05, 2022 11:48
    0 comments
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    • joel_shanky
    • June 05, 2022 11:48
    0 comments
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    • joel_shanky
    • June 05, 2022 11:47
    0 comments
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    • joel_shanky
    • June 05, 2022 11:47
    0 comments
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    • joel_shanky
    • June 05, 2022 11:46
    0 comments
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    • joel_shanky
    • June 05, 2022 11:45
    0 comments
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    • June 05, 2022 11:45
    0 comments
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    • joel_shanky
    • June 05, 2022 11:44
    0 comments
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    • joel_shanky
    • June 05, 2022 11:42
    0 comments
  • Mood Face Time
    • joel_shanky
    • June 05, 2022 11:42
    0 comments
  • Tim
    • Y3-j
    • June 04, 2022 17:11
    0 comments
  • تغيير الوجه الى برتقاله او للشكل اللي تبغاه
    • FROOS_3SL
    • June 03, 2022 21:59
    1 comment
  • Coffee
    • R.iyad
    • June 03, 2022 18:54
    0 comments
  • عيد
    • R.iyad
    • June 03, 2022 18:51
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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